Developer Support Engineer, PlayStation
Business-level Japanese required
Gaming and digital entertainment provider
Be an early applicant
Gaming and digital entertainment provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- Computer Science or Computing related degree or at least 2 years practical experience of C/C++ programming
- Microsoft Windows experience
- Strong communication skills; a good standard of spoken and written skills in English and Japanese
- Strong presentation skills
- Strong organizational skills
- Strong interpersonal skills
- Collaborates well in a team
- Strong problem-solving & critical thinking skills
Desirable
- Experience with Linux and/or MacOS
- Experience with Rust and/or C# programming languages
- Experience with Open-source Clang/LLVM toolchain
- Experience with console development SDKs
- Experience with game engines such as Unity and Unreal Engine
- A passion for problem-solving
- Strong work ethic to provide high quality support and resolve issues
- Previous experience of supporting software products, including bug reporting
- An understanding of how to use assemblers, linkers, compilers, performance analyzers, and debuggers
- Knowledge of the video games industry
What the job involves
- The primary role is to support English and Japanese speaking PlayStation developers in their use of PlayStation development tools
- To support them, you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products
- This is a technical role that involves investigating and resolving developer problems. Additionally, over time you will meet with PlayStation developers to investigate problems, demonstrate products, and give presentations about our products in both English and Japanese
- The ideal candidate will be able to communicate technical issues clearly, be patient with busy developers and, above all, enjoy solving problems. You will also need strong account management skills to ensure all issues under your supervision are handled promptly and to resolution
- You will work closely with the product development team’s highly skilled programmers. You will also be part of a team of support engineers working together across different time zones, where sharing knowledge and information is essential
- Discussing technical issues with English and Japanese speaking PlayStation developers
- Proven ability to translate and localize software engineering requirements, specifications, and documentation between Japanese and English
- Experience working with engineering teams preferred
- Investigating problems to reproduce them or find workarounds
- Record and manage bug reports and feature requests
- Translate technical conversations and materials between English and Japanese
- Attend conferences to meet with PlayStation developers, demonstrate products, and present materials
- Contribute to the production of training videos
- Present product information to developers
- Personal project time
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
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