Developer Support Engineer, PlayStation

Business-level Japanese required

Salary not provided

macOS

Linux

C++

Rust

Unity

Unreal Engine

Windows

Junior and Mid level

Bristol

Gaming and digital entertainment provider

Job no longer available

Gaming and digital entertainment provider

1001+ employees

B2CGamingEntertainmenteSports

Job no longer available

Salary not provided

macOS

Linux

C++

Rust

Unity

Unreal Engine

Windows

Junior and Mid level

Bristol

1001+ employees

B2CGamingEntertainmenteSports

Company mission

To create a gaming experience without barriers that fits the needs of players of all abilities.

Job

Company

Role

Who you are

Computer Science or Computing related degree or at least 2 years practical experience of C/C++ programming
Microsoft Windows experience
Strong communication skills; a good standard of spoken and written skills in English and Japanese
Strong presentation skills
Strong organizational skills
Strong interpersonal skills
Collaborates well in a team
Strong problem-solving & critical thinking skills

Desirable

Experience with Linux and/or MacOS
Experience with Rust and/or C# programming languages
Experience with Open-source Clang/LLVM toolchain
Experience with console development SDKs
Experience with game engines such as Unity and Unreal Engine
A passion for problem-solving
Strong work ethic to provide high quality support and resolve issues
Previous experience of supporting software products, including bug reporting
An understanding of how to use assemblers, linkers, compilers, performance analyzers, and debuggers
Knowledge of the video games industry

What the job involves

The primary role is to support English and Japanese speaking PlayStation developers in their use of PlayStation development tools
To support them, you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products
This is a technical role that involves investigating and resolving developer problems. Additionally, over time you will meet with PlayStation developers to investigate problems, demonstrate products, and give presentations about our products in both English and Japanese
The ideal candidate will be able to communicate technical issues clearly, be patient with busy developers and, above all, enjoy solving problems. You will also need strong account management skills to ensure all issues under your supervision are handled promptly and to resolution
You will work closely with the product development team’s highly skilled programmers. You will also be part of a team of support engineers working together across different time zones, where sharing knowledge and information is essential
Discussing technical issues with English and Japanese speaking PlayStation developers
Proven ability to translate and localize software engineering requirements, specifications, and documentation between Japanese and English
Experience working with engineering teams preferred
Investigating problems to reproduce them or find workarounds
Record and manage bug reports and feature requests
Translate technical conversations and materials between English and Japanese
Attend conferences to meet with PlayStation developers, demonstrate products, and present materials
Contribute to the production of training videos
Present product information to developers
Personal project time

Our take

Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - PlayStation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionise gaming, featuring new technology that will create improvements across the board.

As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.

PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.