Outbound Coordinator, SWORD Health

Predict

Salary not provided

+ Incentive program + Equity shares

Entry and Junior level

Remote from US

More information about location

Connecting physical therapists with technology

Job no longer available

Connecting physical therapists with technology

1001+ employees

HealthcareB2BMarketplaceWellbeingMedTechAccessibility

Job no longer available

Salary not provided

+ Incentive program + Equity shares

Entry and Junior level

Remote from US

More information about location

1001+ employees

HealthcareB2BMarketplaceWellbeingMedTechAccessibility

Company mission

To free 2 billion people from pain.

Job

Company

Role

Who you are

Bachelor's Degree preferred
2 years of inside sales experience preferred
Experience in cold calling, call center is preferred
Ability to navigate across technology platforms
Excellent communication and interpersonal skills

What the job involves

We are seeking a driven Concierge Coordinator to educate members on the benefits of the Sword program and helping members to engage in our program if they wish
Place 100+ outbound calls to members and respond to inbound members inquiries
Speak with prospective members and show them the benefit of enrolling in Sword’s digital physical therapy services
Troubleshoot and follow up with members to help them enroll
Provide concierge-level service with every member we connect with and establish a successful rapport to instill trust in our team
Proactively communicate the benefits and the value of our service with every member you contact
Collect and maintain accurate notes in our data system
Follow up in a timely way with members and other team members
Meet personal/ team qualitative and quantitative targets
Be a part of a groundbreaking company where technology meets empathetic patient care
Career development opportunities in a fast-growing sector of the healthcare industry
A role with direct impact: your work meaningfully contributes to the health and well-being of our members

Our take

For a number of reasons including cost, only about 30% of patients complete their physical therapy regimens. This results in millions of people not receiving the full breadth of care they need to reach full recovery. And physical therapy practices are missing out on a massive amount of revenue potential.

SWORD Health’s clinical-grade virtual therapy platform pairs physical therapists with FDA-listed wearable technology to deliver personalised treatment plans that are more effective, easier and less expensive than traditional physical therapy. This encourages patients to complete their regimes and allows practices to bolster their income.

The company works with international insurers, health systems and employers, with clients from the Fortune 100 and 500 lists. It is the fastest-growing MSK company and a double-Unicorn, now valued at $4 billion. With a rapidly growing US market, it's using impressive funding to continue its foundational AI model development and expand into ever more areas of healthcare.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

37% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (last 2 of 10 rounds)

Jun 2025

$40m

LATE VC

Jun 2024

$30m

LATE VC

Total funding: $367.9m

Company benefits

A stimulating, fast-paced environment with lots of room for creativity
A bright future at a promising high-tech startup company
Career development and growth
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
A stimulating environment with room for creativity
A flexible environment where you can control your hours (remotely) with unlimited vacation
Access to our health and well-being program (digital therapist sessions)
Remote or Hybrid work policy

Company HQ

Chelsea, New York, NY

Leadership

Virgílio Bento

(Co-Founder & CEO)

Co-Founder of EX Capital. Received their PhD in Electrical Engineering from the Universidade de Aveiro.

Márcio Colunas

(Co-Founder & CSO)

Co-founded EX Capital and Findster Technologies. Previously worked as an Analyst/Software Engineer at Neuroinova, and was a Researcher at the Universidade de Aveiro.

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