Sales Development Representative, Loop Returns
$61-82k
OTE
$60k
BASE
+ Equity
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$61-82k
OTE
$60k
BASE
+ Equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements
- Strong prospecting skills with the ability to identify and qualify potential customers through various channels, such as cold calls, cold emails, social media, and other creative methods
- Excellent communication skills, both written and verbal, with the ability to engage and persuade prospects through phone, email, and other channels
- Strong listening skills to understand prospects' needs and pain points and effectively communicate the value proposition of Loop
- Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota
- You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas
- Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, Outreach, Lusha, SalesNav, and Google Suite
- You know how to effectively collaborate with cross-functional teams, including AEs, marketing, partnerships, and merchant success
- Willingness to learn and continuously improve sales skills, including product knowledge, sales processes, and industry trends
- You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win
- You are curious and proactive in experimenting with AI technologies to improve workflows, optimize messaging, and uncover new ways to connect with merchants
- You thrive in rapidly changing, ambiguous, and fast moving environments
- You have examples to share of how you’re already living Loop’s core values: Be a Human First, Courage Over Comfort, Own the Outcome and Make Merchants Successful
What the job involves
- The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market
- We’ve listed what we think you’ll be spending your time on right away. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases
- Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels
- Research and understand prospects' business needs and pain points to effectively communicate the value proposition of Loop
- Schedule and coordinate introductory calls or demos for qualified prospects with Account Executives (AEs)
- Track and document all interactions and lead information in Loop's CRM system (we use Salesforce) to ensure accurate and up-to-date data
- Continuously learn about the industry and competitors to provide valuable insights to merchants and improve sales messaging
- Collaborate with AEs and other team members to optimize sales processes and improve overall sales performance
- Meet and exceed weekly and monthly KPIs for outbound calls, qualified leads, and scheduled meetings
- Achieve (or exceed!) monthly SQO quota
- Participate in ongoing training and coaching sessions to improve sales skills and product knowledge
- Continuously provide feedback to the marketing team on the effectiveness of campaigns and messaging
- Act as THE voice of our market, sharing insights with our sales, marketing, merchant success and product teams so we can be exceptional at responding to market needs
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focused approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, with substantial funding, Loop Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Founder & Board Director)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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