Digital Customer Success Manager, Tellent Recruitee
Benelux
€50-65k
Customisable hiring software
Be an early applicant
Customisable hiring software
1-20 employees
Be an early applicant
€50-65k
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Communication: Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher)
- Confident Customer Engagement: Experience in customer-facing roles with a proven ability to drive outcomes through your interactions. You have no stage fright, genuinely enjoy engaging with strangers, and feel right at home presenting a webinar in both Dutch and English
- A Systems Mindset: Natural process-oriented thinking; you enjoy organizing chaotic workflows, look for ways to scale your work, and are comfortable working with data, dashboards (like Metabase), and pattern-spotting. Experience with systems like Planhat, HubSpot, and Intercom is highly valued
- Self-Starter: An entrepreneurial mindset with a natural drive to innovate. You proactively seek out answers independently, experiment with solutions, and don't wait for a manual to make processes run better
- Adaptability: You thrive in an environment that is not heavily predefined and are excited by the opportunity to help design and build new processes from scratch
What the job involves
- As a Digital Customer Success Manager for the Benelux market, you will partner closely with another Digital CSM to co-manage and retain a critical segment of roughly 1,300 small-to-mid market customers in the Benelux region
- Instead of traditional 1:1 management, you will leverage product data, AI, automation, and localized multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR)
- This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment
- During the first 3 months: You will get to know the team, the products, and our customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable, automated solutions
- Within 6 months: Spearhead the end-to-end design, localization, and rollout of a critical digital program (such as onboarding or churn-prevention) in Benelux market. You will partner actively with Account Managers to translate data-driven usage trends into concrete renewal and upsell opportunities
- After 1 year: You have truly left your mark on our digital customer journey! By building and scaling programs that measurably increase product adoption, you have turned your ideas into standard operating processes and established yourself as a key driver of Tellent's long-term retention
- Customer Success at Scale: Proactively guide and safeguard the segment using scalable, one-to-many communication rather than traditional relationship-heavy 1:1 management
- Drive Digital Adoption & Retention Programs: Develop, roll out, and iterate on digital programs utilizing channels such as email, in-app banners, chats, videos, and webinars, primarily tailored for our Benelux audience
- Analyze Customer Data & Insights: Regularly monitor Benelux segment retention, adoption, and engagement metrics to proactively identify patterns, target silent or low-engagement accounts, and measure campaign effectiveness
- Surface Growth & Expansion Signals: Monitor regional usage signals to identify and qualify upsell or cross-sell opportunities, passing these actionable leads directly to the local AM team
- Collaborate Cross-Functionally: Partner closely with your peer Benelux Digital CSM, local Account Management, Support, Ops, Product Marketing, and Product to scale customer outcomes and launch seamless digital workflows
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1B in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Moritz Kothe
(CEO)Prior to joining Tellent in 2024, Moritz was the CEO of Aroundhome and kununu.
Salary benchmarks
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