Lead User Researcher, Finom

• You’re an experienced user researcher with 7+ years in UX or product research, with at least 2 years in a leadership or team-building role
• You’ve built or significantly scaled a research practice in a startup or scale-up environment
• You’re pragmatic and action-oriented — you know when “just enough” research is the right amount
• You’re comfortable in ambiguous, fast-moving environments, and can bring clarity without needing perfect structure
• You’re deeply familiar with both qualitative and quantitative methods, and you know how to adapt to the situation
• You’re a great communicator — you can influence product and company direction through storytelling and insight
• You’re passionate about building tools, rituals, and culture that elevate the voices of our users inside the company

Desirable

• This is a foundational role: you won’t be inheriting a mature team or process — instead, you’ll be crafting the research vision, playbooks, rituals, and team culture that will shape how our entire product organisation understands and serves our customers.
• You’ll collaborate closely with Product, Design, Analytics, and Leadership, embedding research into our strategy, roadmaps, and everyday decisions. This is a rare opportunity to build a lasting research capability in a product-led, design-minded company at exactly the right moment in its growth
• Build Finom’s user research function from scratch, setting up the operating model, methodologies, tools, and rituals that scale
• Lead, coach, and grow a small team of user researchers, while leading and executing high-impact research projects
• Champion customer-centricity across the product organization, helping product managers and designers lead their own research to turn insights into action
• Partner with senior leadership to ensure research is represented in strategic decisions, from product vision to market expansion
• Design and evangelize recruitment, synthesis, and documentation standards that help us continuously learn and share knowledge across teams
• Be a driving force for cross-functional alignment, making sure we’re focused on the right customer problems at the right time