Office Operations Manager, Cloudflare
$98-120k
+ ESPP
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
$98-120k
+ ESPP
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Have 5+ years of experience leading office operations teams, ideally in a fast-paced, high-growth environment
- Are people-first and service-minded, with a friendly, professional presence that makes everyone feel welcome
- Know how to juggle vendors, projects, and priorities—and still sweat the small stuff
- Bring sharp budget management skills and make thoughtful, cost-effective decisions
- Communicate clearly and confidently across all levels and time zones using Google Workspace
- Are highly organized, detail-oriented, and proactive—you spot what needs doing before anyone else does
- Thrive in fast-moving environments, stay calm under pressure, and love finding creative solutions
- Have experience collaborating cross-functionally with teams like IT, Security, People Ops, and more
- Bring a hospitality mindset and a passion for building inspiring, functional spaces where people love to work
- Able to commit to being onsite full-time
What the job involves
- The Places Team at Cloudflare is seeking an experienced and enthusiastic Office Operations Manager to lead and elevate the day-to-day operations of our brand-new New York office
- In this role, you’ll be the go-to person for creating a smooth, welcoming, and highly functional workplace—partnering with global counterparts to share best practices and continuously enhance our spaces
- You’ll gather feedback from employees and guests to shape how the office evolves, contribute to future buildouts, and collaborate with teams across IT, Legal, Physical Security, EBC, and more
- You're comfortable navigating fast-paced environments, solving problems on the fly, and thinking creatively about how to improve systems and experiences
- With a hospitality mindset and strong communication skills, you take pride in delivering excellent service and building a space that reflects our culture and values
- This role reports to the Director, Global Workplace Experience & Operations
- Lead Onsite Operations: Own the day-to-day management of the workplace—from front desk services, greeting guests/employees/visiting employees, and mail handling to office supplies, swag, deliveries, and space readiness. You’ll make sure everything flows, looks great, and feels seamless for employees and visitors alike
- Be the go-to for Vendors and Places Team: Liaise with building management, building security, and external vendors (cleaning crews, caterers, property managers, etc.) to keep our operations running efficiently. Oversee vendor performance and contracts, lead RFPs when needed, and track workplace budgets responsibly
- Create a World-Class Workplace Experience: Ensure our office is a functional, inspiring hub that reflects our culture and supports hybrid work. Act as the first point of contact for employee workplace needs, solving issues quickly and thoughtfully
- Stay Connected Across Channels: Maintain clear, responsive communication with the local team across platforms like chat, email, and in-person touchpoints—ensuring everyone stays informed, supported, and aligned on workplace updates and needs
- Track and Report Workplace Metrics: Monitor key data points such as space utilization, occupancy, and service ticket volume to support data-driven decision-making and long-term planning
- Support Workplace Programs: Help drive local implementation of global workplace programs—from our food program (think snack stocking, team lunches, and special food moments) and sustainability initiatives to employee engagement efforts
- Support Internal Events & Experiences: Plan and execute a range of onsite events—including team onsites, in-person weeks, executive briefings, customer meetings, and cultural moments—both independently and in collaboration with the Global Events & Experiences team, ensuring each gathering is seamless, engaging, and reflective of our culture
- Safety & Compliance: Partner with Security and Legal teams to maintain a safe and compliant workplace. Support emergency preparedness efforts, safety drills, and incident response protocols
- Scale Smartly: As the office grows, help onboard new team members, support hiring needs for workplace roles, and participate in long-term workplace planning
- Support the Regional Places Team: Assist with administrative tasks such as responding to tickets, managing emails and inquiries, and providing holiday coverage to ensure seamless team operations across regions
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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