Enterprise Accounts Associate, Airbnb
€71-84k
Community marketplace for holiday accomodation
Posted today
Community marketplace for holiday accomodation
1001+ employees
Posted today
€71-84k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 5+ years of experience in client facing, cross functional regional or global commercial teams
- 2+ years of hospitality/travel industry experience (preferred)
- Proficiency in both English and the local language is required for the specific location/country
- Self-starter who is resourceful with a get it done attitude
- Strong time management and prioritization skills
- Strong organizational skills relating to project work with a large volume of inputs and moving parts
- Track record of being able to effectively work at scale with partners to achieve short and long term objectives
- Proven stakeholder management, communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom
- Team player, willing to contribute what is needed for the success of the team
- The ability to get things done with changing priorities, projects and deadlines
- Passion for Airbnb, travel, and the sharing economy
- We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)
What the job involves
- As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe
- You will also support strategic initiatives that drive hotel group partner success
- These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams
- Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled
- A flexibility to move between client facing commercial conversations and operational project work while upholding a strong level of partner service will make an impact!
- Take actions with hotel groups and internal teams as needed to drive assigned projects forward
- Create and maintain well organized and detailed tracking mechanisms relating to assigned projects
- Call, email, and Zoom with stakeholders to accomplish assigned project needs
- Manage relationships with hotel group stakeholders within assigned portfolio
- Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
- Educate partners on how HotelTonight and Airbnb platforms function
- Develop strong and long lasting partnerships
- Respond to and deliver exceptional service in a timely and efficient manner
- Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb
- Implement strategies to effectively manage and optimize workflows
- Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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