Customer Success Manager, Redis
$127.5-162.8k
The above base salary range is for New York, California, Washington, Colorado, and Rhode Island. + Equity grants
Real-time cloud-based data platform
Job no longer available
Real-time cloud-based data platform
501-1000 employees
Job no longer available
$127.5-162.8k
The above base salary range is for New York, California, Washington, Colorado, and Rhode Island. + Equity grants
501-1000 employees
Company mission
To give innovators and entrepreneurs the data insights to achieve their business goals.
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies
- Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus
- Some experience with SaaS products and public cloud (AWS, GCP, Azure)
- Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases
- Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention
- Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences
- Strategic thinker with the ability to anticipate challenges and provide solutions proactively
- Comfortable working cross-functionally with Sales, Product, Marketingin a fast-paced, global organization
- Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus
Desirable
- Experience with Redis or any other NoSQL database
- Experience with software development (Java, .NET, Python)
- Some experience with DBaaS (relational or non-relational)
- Live in the East Coast
What the job involves
- We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in the Americas
- As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention
- You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success
- Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals
- Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions
- Build and maintain long-term relationships with stakeholders across technical and business teams
- Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives
- Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn
- Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities
- Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions
- Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions
- Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage
- Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives
- Track account health through regular check-ins, identifying and mitigating risks early
- Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs
- Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience
- Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands
Our take
Businesses have increasingly been taking advantage of AI systems to process the vast amont of data they hold and produce, but the rapidity and sheer volume of AI data requests puts a significant load on company infrastructure. Redis, a database-as-a-service provider, exists to ease this strain, managing databases for business-critical applications with its cloud-based data platform.
This isn't a new industry and Redis faces competition from mainstays of the sector such as Oracle and Microsoft. However Redis stands out with its speed, cutting the database response time to less than a millisecond, easily outstripping its competitors. Founded in 2011, it is now the most popular database on AWS and is used by around 25% of professional developers. It counts Microsoft, Plaid, FedEx and many other enterprise companies as customers.
Redis plans to expand into emerging markets and sees the adoption of cloud-native systems by the world's biggest companies as inevitable. It has forged partnerships with Amazon and Google and is growing through acquisition, for instance in its 2022 purchase of RESP.app which served part of its growing ecosystem.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Apr 2021
$110m
SERIES G
Aug 2020
$100m
SERIES F
Total funding: $356.5m
Company benefits
- Unlimited time off to promote a healthy work-life balance
- H/D/V coverage along with 401K, FSA, and Commuter Benefits
- Frequent team celebrations and recreation events
- Lunch stipends
- Home internet reimbursement
- Yearly health and wellness budget for a healthy mind and body
- Learning and development opportunities
- Ability to influence a high-performance company on its way to IPO
Company HQ
Mountain View, CA
Leadership
Yiftach Shoolman
(President)They were the founder, president and CTO of Crescendo Networks (acquired by F5), the vice president of software development at Native Networks (acquired by Alcatel) and part of the founding team at ECI Telecom broadband division.
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