Director of Customer Success, VidMob
$170-200k
+ Equity
3 days a week in office (Union Square, NY)
Creative data company
Job no longer available
Creative data company
101-200 employees
Job no longer available
$170-200k
+ Equity
3 days a week in office (Union Square, NY)
101-200 employees
Company mission
To harness creative data for marketers to make smarter creative and media decisions.
Role
Who you are
- 7+ years experience managing a customer success team. Saas experience preferred
- Understanding of the ad-tech/media/publisher ecosystem
- 10+ years managing enterprise clients
- Experience with social media platforms in a marketing capacity, collaborating with creative, data and media agencies and / or teams within broader marketing organizations
- Ability to communicate candid, constructive feedback with your team
- A track record in managing risk, forecasting, and identifying growth opportunities
What the job involves
- As the Director of Customer Success you'll manage a team of Customer Success Managers
- You and your team are responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage
- You will own the success of customers, including product adoption, day to day customer service, and client health
- Manage and inspire a team of Customer Success Managers
- Develop a deep understanding of how Vidmob supports business challenges and translate client’s needs into Vidmob capabilities
- Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite
- Manage the post-sale relationship, support your team as they are the primary contact and advocate for day-to-day requests, deliverables and escalations for many of Vidmob’s offerings
- Understanding of client NPS, KPI’s, and applicable goal setting
- Collaborate with product and engineering to spearhead adoption of new products and features. Identify gaps or concerns within the product and work towards solutions with leadership
- Partner with leadership across creative strategy and project management to deliver value for clients through creative and strategic services at the campaign level and over the lifetime of the client partnership
Our take
VidMob is a world-leading platform for the Intelligent Creative industry that provides an end-to-end solution to help brands improve their marketing results by unifying creativity and data. It is also the only company in the world to receive a certified creative marketing partner badge from every major social and digital platform.
The platform is designed to help businesses move creative operations to a remote software platform, with an aim to keep the video marketing process flexible even when faced with challenges such as scaling to meet production demand while following best practices. Marketers can uncover richer signals and new opportunities to drive better results, while also tapping into VidMob’s expert creative network and insights.
VidMob is now eyeing global expansion, starting in the European market, and has been releasing new capabilities such as its Creative Automation, which will automate dynamic product ads for Meta before being widely released. This capability will enable direct-to-consumer brands and eCommerce companies to dramatically improve their speed and scale on the platform, therefore improving client retention for VidMob.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2022
$110m
SERIES D
Feb 2021
$50m
SERIES C
Total funding: $204.9m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Alex Collmer
(Founder & Executive Chairman)Studied Engineering at Cornell, and then co-founded and served as CEO at Autumn Games - during which time they founded Vidmob.
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