Customer Enablement Manager, Asana
$147-167k
More information about location
3+ days a week in office
Work management platform
Open for applications
Work management platform
1001+ employees
Open for applications
$147-167k
More information about location
3+ days a week in office
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment
- Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments
- Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics
- Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership
- Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success
- Collaborative leader and mentor who fosters a culture of continuous improvement, knowledge sharing, and professional growth within the enablement team
- Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs
- Self-motivated and proactive, thriving in a fast-paced, dynamic environment and consistently delivering high-quality results
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
What the job involves
- As a Customer Enablement Manager, you will lead impactful enablement initiatives that drive adoption and customer engagement across a wide range of customer segments
- You will influence cross-functional teams, implement strategic enablement frameworks, and scale content to maximize customer impact
- Your strategic vision and subject matter expertise will play a key role in driving customer success and contributing to the growth and retention of our enterprise customers
- Trusted Advisory: Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph
- Strategic Enablement Initiatives: Lead impactful, time-bound workflow consultations and account-based enablement sessions. Collaborate with CSMs to tailor engagements that align with account objectives and drive meaningful customer outcomes
- Influence and align cross-functional strategies: Collaborate with sales, customer success, support, and product to implement strategic enablement frameworks, driving alignment and consistency
- Scaled Training and Enablement Content: Design and deliver scalable training content through high-impact workshops, interactive sessions, and custom programs that drive adoption and engagement across diverse customer segments
- Design metrics for impact and retention: Establish and innovate key metrics and KRs, optimizing programs for impact and retention while setting clear expectations with customers and ensuring accountability for deliverables
- Foster strategic customer partnerships: Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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