Technical Support Manager, GreenSpark Software

$80-95k

+ Equity

Salesforce

GSuite

Intercom

JIRA

Junior and Mid level

Remote in US

New York

New York preferred

Digitising metal recycling

Open for applications

Digitising metal recycling

21-100 employees

B2BSustainabilityInternal toolsSaaSAccountingData AnalysisEnvironmental

Open for applications

$80-95k

+ Equity

Salesforce

GSuite

Intercom

JIRA

Junior and Mid level

Remote in US

New York

New York preferred

21-100 employees

B2BSustainabilityInternal toolsSaaSAccountingData AnalysisEnvironmental

Company mission

To build the best recycling software and bring the scrap industry into the 21st century by modernising and digitising its most important processes.

Job

Company

Role

Who you are

Experience with product support, training, troubleshooting, and technical documentation
Previous experience in a customer-facing role, preferably in B2B software or technology sales
A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively
Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations
Exceptional problem-solving abilities
Professional work ethic coupled with sound judgment
Startup experience is a strong plus
Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus
Data and analytical skills are a plus
Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup

What the job involves

We are seeking a dynamic individual to join our fast-growing startup as a Customer Support Representative. This role will play a pivotal role in both establishing and executing on support processes to ensure maximal client satisfaction, retention, and advocacy
As the initial hire in this role and an early hire in our customer success team, you will shape and define the customer support function at our company
Your primary responsibility is ensuring fast, high-quality resolutions for client issues. To do so, you will:
Provide technical support and training to customers
Manage an inbound ticket queue, phone call queue, and inbound chat support
Own our customer-facing knowledge base and help center
Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
Implement new processes to increase the scalability of our team

Our take

GreenSpark Software offers an all-encompassing management solution tailored for metal recyclers. Almost all metals are fully recyclable, so in efforts to improve the global output the company has developed a platform that enhances efficiency, cuts costs, and improves data accessibility.

It does this by integrating end-to-end features such as purchasing, sales, inventory management, and CRM tools. So far, the company’s processes have seen great results in enabling metal recyclers to expedite metal transactions, gain insights into their commodity positions, and transition away from paper-driven processes.

Recent funding will allow the 2021-founded company to expand its product suite and grow its team, as it drives towards its ultimate mission of streamlining out-dated operations for the whole metal recycling industry.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Jan 2024

$9.4m

EARLY VC

Dec 2021

$5m

SERIES A

Total funding: $14.4m

Company benefits

Competitive equity
Comprehensive health benefits
401(k) coverage
Health, dental and vision insurance
Unlimited paid time off to relax and recharge
Remote-friendly work environment
Regular team building events
Equipment budget
Fun start-up culture

Company HQ

Williamsburg, NY

Leadership

Gordon Driscoll

(CEO)

Previously worked as an Associate at Warburg Pincus, and an Investment Banking Analyst at Goldman Sachs.

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