Customer Experience Specialist, Quince

French Bilingual

Salary not provided

$24 CAD/hour, increasing to $25 CAD/hour after successfully passing the 90-day introductory period. Earn up to $1,300 CAD each month in performance-based bonus pay

Junior and Mid level

Toronto

Remote from Canada

More information about location

Affordable luxury fashion and home goods brand

Be an early applicant

Affordable luxury fashion and home goods brand

201-500 employees

B2CRetailLifestyleFashionFurnitureeCommerce

Be an early applicant

Salary not provided

$24 CAD/hour, increasing to $25 CAD/hour after successfully passing the 90-day introductory period. Earn up to $1,300 CAD each month in performance-based bonus pay

Junior and Mid level

Toronto

Remote from Canada

More information about location

201-500 employees

B2CRetailLifestyleFashionFurnitureeCommerce

Company mission

To create products of equal or greater quality than the leading luxury brands at a much lower price.

Job

Company

Role

Who you are

People-first person with an intuitive understanding of the Canadian customer experience
You care deeply about solving problems and turning a potentially frustrating situation into a positive and memorable interaction
Successfully demonstrated world-class communication skills, showcasing empathy and rigor while providing clear, concise, and helpful information to Canadian customers
You possess an exceptional ability to multi-task and maintain focus in a high-volume, dynamic work environment
A self-starter who is comfortable working remotely and can thrive in a distraction-free setting
Flexible and available to work weekends and key holidays as needed, including November and December
Curious and have a growth mindset, willing to embrace feedback and challenge to accelerate your learning
A collaborative team player, eager to provide and receive feedback to improve performance
Resourceful and adaptable, finding creative solutions to problems when needed
High School diploma or GED equivalent
Bilingual in French and English
Minimum 2 years of Customer Service experience, including direct experience servicing Canadian customers
Proven ability to manage time and prioritize tasks effectively in a remote, team-oriented environment
Proven track record of handling high-volume Canadian customer inquiries across multiple digital channels (phone, email, chat)
Extensive experience in a role where resolving customer issues and problem-solving for Canadian customers was a core responsibility
Proven ability to write and communicate with clarity, professionalism, and attention to detail when interacting with Canadian customers across multiple channels
Reliable high-speed internet with a minimum download speed of 75+ Mbps and upload speed of 10+ Mbps
Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required

What the job involves

Are you a trailblazer ready to make an impact? Quince is officially launching in Canada, and we need talented, bilingual professionals to help us build a world-class customer experience from the ground up
Use your critical thinking and empathy to troubleshoot and resolve Canadian customer concerns, turning potential negative experiences into positive ones
Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions
Navigate multiple systems and handle multiple inquiries simultaneously, ensuring a world-class and efficient customer experience
Identify recurring customer issues or trends and provide feedback to improve both the customer experience and internal processes
Ensure consistent achievement of key performance metrics, including CSAT (Customer Satisfaction), customer retention, response time, and productivity

Our take

The rise in fast fashion has brought widespread awareness of the alarming waste of resources and the significant environmental impact caused by the industry. Recognizing these concerns, Quince is looking to address these issues and offer a more sustainable alternative to consumers.

Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middleman. The company focuses on providing wardrobe staples and home goods, with an emphasis on minimalism, simplicity, and timeless designs.

Quince works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste. This approach allows Quince to ship goods directly to consumers' doorsteps, minimizing transportation and warehousing costs and as a result, providing customers with a more efficient and sustainable shopping experience.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

58% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 3 rounds)

Jul 2025

$200m

LATE VC

Jan 2025

$120m

SERIES C

Total funding: $397m

Company HQ

SoMa, San Francisco, CA

Leadership

Sid Gupta

(CEO)

Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.

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