Help Desk Specialist, Highspot
$86-117k
Employees are eligible to receive stock options and may also receive other forms of compensation
Sales enablement platform
Be an early applicant
Sales enablement platform
501-1000 employees
Be an early applicant
$86-117k
Employees are eligible to receive stock options and may also receive other forms of compensation
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- Customer-obsessed mindset: You find joy in helping others and ensuring every interaction is positive and productive
- A collaborator at heart: You excel at building relationships, navigating diverse personalities, and working as part of a global Service Desk team
- Tech-savvy and detail-oriented: With 2-4 years of Help Desk experience, you’ve mastered troubleshooting MacBooks, Windows, and using tools like Okta, G-Suite, Jamf, and Jira
- Proficient problem solver: You’re skilled at researching issues and finding creative, effective solutions
- Clear communicator: Your written and verbal communication skills ensure everyone feels heard and understood
- Organized and strategic: You manage multiple priorities with ease, balancing day-to-day tasks with long-term projects
What the job involves
- As a Help Desk Specialist, you’ll be the friendly face and first point of contact for our employees, delivering exceptional technical support that keeps our team moving forward. Whether troubleshooting Mac systems, resolving software issues, or providing seamless onboarding experiences, your goal will be to make technology work effortlessly for everyone
- This role is all about customer obsession, clear communication, and teamwork. You’ll work collaboratively to identify, research, and resolve technical challenges while ensuring every interaction leaves a lasting, positive impression
- Be a problem-solving champion: Provide daily technical assistance and support for Mac systems, software, hardware, and peripherals
- Deliver exceptional service: Respond to IT inquiries via tickets, email, chat, or in-person, ensuring issues are resolved within agreed SLAs and users feel supported
- Own the onboarding/offboarding journey: Set up and configure new devices and ensure a smooth transition for all employees
- Tackle technical challenges: Troubleshoot LAN, WiFi, and key system issues to keep our operations running smoothly
- Support where it matters most: Provide AV support for meetings and gatherings, ensuring technology enhances, not hinders, collaboration
- Document and share knowledge: Create and maintain knowledge base articles to empower users and colleagues
- Be a proactive partner: Follow up with internal customers to confirm resolution and identify opportunities to improve processes
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Company values
- All In
- Invent the Future
- Details Matter
- Earn the Next Challenge
- Most Respectful Interactions
- Collaborate Across Boundaries
- Open and Real
- Learn It All, Not Know It All
- Invest Wisely
- Make it Happen
- Enjoy the Ride
Articles
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
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