Senior Manager of Events Strategy & Brand Experiences, Observe.AI
$144-175k
+ Equity for eligible roles
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$144-175k
+ Equity for eligible roles
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- 8+ years of experience in event marketing, experiential marketing, or field marketing, preferably in B2B SaaS or technology
- Proven success designing and executing event programs for strategic accounts
- Strong understanding of account-based marketing (ABM) principles and how events drive engagement within key accounts
- Deep expertise in trade-shows, sponsorship strategy, executive programs, and customer experience events
- Exceptional project management, stakeholder alignment, and communication skills
- Strong analytical and data-driven mindset; able to connect creative event design to pipeline and revenue impact
- Passion for innovation, creativity, and measurable outcomes in a fast-moving market
What the job involves
- We’re looking for a dynamic Senior Manager, Event Strategy & Brand Experiences to drive our presence and impact across key industry moments
- This role will shape how Observe.AI shows up in the world — through unforgettable experiences that engage our most strategic customers and bring our brand story to life. This role is about more than event execution; it’s about crafting moments that inspire, influence, and deepen trust with the customers who matter most
- This role will focus on creating high-value experiences designed specifically to engage strategic accounts, strengthen customer relationships, and generate meaningful pipeline to accelerate revenue growth
- You’ll lead the strategy behind our presence at major industry events and curated executive experiences, using creativity, precision, and data-driven insight to translate our value into powerful brand storytelling
- Your work will directly elevate Observe.AI’s visibility, strengthen relationships with strategic accounts, and accelerate revenue impact by connecting our innovations in Agentic AI Agents for customers, frontline employees, and operations to real customer outcomes
- Strategic Account Alignment: Design and execute event strategies that directly support engagement and growth within top-tier strategic accounts. Partner with Sales, Account Management, and ABM teams to align event plans with account goals and pipeline objectives
- Event Strategy & Execution: Lead the planning and execution of flagship tradeshows, third-party conferences, and executive experiences that advance strategic account objectives. Oversee logistics, vendor management, and cross-functional coordination to ensure on-brand, high-impact delivery
- Pipeline Generation: Develop event programs that accelerate the sales cycle, influence pipeline creation, and deliver measurable ROI across key verticals and strategic segments
- Brand Experience & Storytelling: Oversee onsite brand presence — booth design, messaging, activations, and experiences — ensuring consistency and excellence across all touchpoints. Collaborate with Product Marketing to bring our brand story to life through compelling thought leadership, content, and event narratives
- Thought Leadership: Identify and secure high-impact speaking, sponsorship, and partner opportunities to showcase Observe.AI’s deep expertise and leadership in the GenAI and CX markets
- Cross-Functional Collaboration: Partner closely with Sales, Demand Generation, and Product Marketing to drive unified messaging, maximize ROI, and ensure measurable outcomes tied to pipeline and account engagement
- Measurement & Optimization: Establish clear event KPIs and continuously optimize event performance to enhance reach, impact, and ROI
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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