Senior Manager of Global Business Acceleration Operations, ServiceNow
$155.4-272k
Plus equity (when applicable) and variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$155.4-272k
Plus equity (when applicable) and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years in Sales Operations, Revenue Operations, Strategy, or GTM Operations within a high-growth SaaS environment
- Experience guiding or playing a senior role in CRM implementation or migration initiatives (process redesign, reporting transformation, data governance, stakeholder alignment)
- Deep expertise in pipeline generation, conversion metrics, and demand attribution at scale
- Strong understanding of customer journey orchestration, buying group mechanics, and engagement velocity levers
- Experience building executive-ready forecasts, financial models, and business cases — and influencing outcomes at senior levels
- Demonstrated ability to operate at Director-level scope, influencing cross-functional leaders globally
- Strong executive communication skills — able to translate complex data into clear, strategic insights
- Proven experience working across Sales, Marketing, Finance, and Systems organizations
- High analytical rigor and comfort navigating ambiguity during transformation
- Experience leveraging AI-enabled tools to enhance operational efficiency and insight generation
- A builder’s mindset — able to modernize systems while protecting day-to-day business performance
What the job involves
- This is a pivotal transformation year for Global Business Acceleration (GBA). We are scaling AI-enabled engagement models, and evolving how pipeline is generated, progressed, and converted globally
- The Senior Manager, GBA Operations sits at the intersection of growth strategy, systems transformation, and AI-enabled pipeline modernization. This leader will govern and influence the operational backbone of a global demand and pipeline engine — ensuring rigor, visibility, and scalability during a period of change
- This role is designed for a strategic operator who can influence a complex global business while simultaneously shaping the next generation pipeline operating model
- Govern and advise business-level operational support across pipeline generation, pipeline progression, and conversion performance
- Influence and oversee global demand generation reporting, pipeline attribution integrity, and follow-up governance across BDRs, Customer Acceleration Associates, and autonomous AI engagement motions
- Guide business readiness for CRM migration, including process harmonization, reporting continuity, data integrity standards, and change management across global teams
- Partner cross-functionally with Sales, Marketing, Finance, Decision Support, and Systems teams to align pipeline targets, sourcing logic, attribution models, and system architecture
- Guide and influence forecasting inputs for GBA, including account coverage governance, scenario modeling, productivity tracking, and risk identification
- Serve as a strategic advisor on customer journey design — ensuring engagement models, buying group motion, and follow-up sequencing align to how customers actually move from awareness to opportunity creation
- Identify friction points across the customer journey (handoffs, response times, AI + human overlap, buying group coverage gaps) and drive scalable solutions
- Own GBA budget planning, investment modeling, and ROI measurement across human-led and AI-led pipeline motions
- Build and present executive-ready analysis and outcome-based performance narratives for weekly, monthly, and quarterly executive reviews
- Embed AI-enabled insights and workflow automation into reporting, governance, and operational design
- Act as a trusted advisor to GBA leadership on business health, operational risk, structural inefficiencies, and long-term growth levers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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