Strategic Customer Success Manager, Handshake
$175-200k
OTE
OTE 80/20 split + Equity
More information about location
College career network and job board
Posted today
College career network and job board
501-1000 employees
Posted today
$175-200k
OTE
OTE 80/20 split + Equity
More information about location
501-1000 employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse
- 5+ years experience managing large, high-touch accounts with multiple points of contact
- Worked with Strategic customers: Fortune 50 - Fortune 200 - Managing $3M+ ARR
- Experience speaking to Senior leaders and decision makers (both virtual and live onsite meetings)
- Ability to work with a variety of different levels of individuals and teams (internally and externally)
- Ability to lead tactical conversations with end users and strategic visionary discussions with executives
- Ability to take tactical workflows and translate them into business value discussions with senior executives
- Ability to influence usage and adoption for users with limited technical experience
- Accountability with customers: Ability to hold customers accountable to metrics and milestones and keep projects moving forward
- Data Driven: Be able to give tangible examples when discussing data, and create compelling stories with data
- Time management, organizational skills, ability to manage complex accounts with several stakeholders
- Be a dynamic communicator who can resonate with audiences
Desirable
- Familiarity with early talent or Talent acquisition space and its challenges
- Is able to deal with ambiguity, be agile and have a solutions-oriented approach to problem-solving
- Takes creative approaches to solving problems
- Has created internal processes in the past to upskill their team
- Can be tactical but also think strategically and big picture
- Motivated by an opportunity to make an impact
What the job involves
- Handshake is hiring a Strategic Customer Success Manager to join our Employer Success Team
- You will be responsible for owning, retaining, and growing a book of Strategic Accounts (F100 and larger)
- You will own driving adoption and results, strategic value realization, change management, and innovation to help Handshake hit growth and attainment targets
- As a Strategic Customer Success Manager, your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer
- Adoption: Driving adoption and deep product usage across complex organizations and with multiple users and stakeholders. Leading onboarding and implementations of Handshake for accounts from start to finish and developing workflows and programs to achieve early talent goals. (12-15 accounts)
- Value: Align on success metrics and drive value based on attribution to large customers. Understanding what makes a customer successful against their goals
- Cross-functional: Working cross-functionally & leveraging appropriate teams when necessary (specifically sales, product, engineering, marketing and support)
- Training: Leading training with large-scale teams and can take a complex tool and educate usage in a digestible manner
- Expansion and Upsell: Identify and help expand Handshake use cases with new business units or products
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 12 million active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- 💰Equity and ownership in a fast-growing company
- 🍼16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents
- 💝Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support
- 💻Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home
- 📚Generous learning & development opportunities and an annual $2,000/£1,500 stipend for you to grow your skills and career
- 🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year
- 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Summer and Winter #ShakeBreak, two one-week periods of Collective Time Off
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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