Customer Success Manager, Antavo
More information about location
Loyalty program management platform
Open for applications
Loyalty program management platform
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To be the very best in the business, helping brands around the globe to meaningfully connect with their customers.
Role
Who you are
- Experienced: 1-3 years of relevant experience in managing & growing a customer account, ideally in a marketing or technology environment
- Expert: Good understanding of best practices in Retail Marketing, specifically CRM or Customer Loyalty
- Independent: Self-motivated, proactively driving success, choosing to take ownership of successful delivery of objectives
- Influencer: Excellent communicator across the full spectrum of hierarchies and roles, able to translate between technical & non-technical teams and to communicate a customer’s pain to the relevant internal stakeholders
- Organised: Ability to prioritise and coordinate multiple customers, projects & requests in a structured and reliable manner and to keep your ad-hoc teams organised and on target
- Commercial: Identifying commercial opportunities and risks for Antavo, successful negotiator who remains confident in pressure situations, executing plans against opposition
- Creative: Problem-solver with an appetite for data, passionate to identify new ways or adapt old ways to achieve positive outcomes, curious to understand the root cause of everything
- Native or fluent English is required
What the job involves
- A CSM at Antavo is the champion of our customers, they are responsible for providing the support required to our customers to make the most of Antavo’s products & services so that Antavo can drive commercial success from the relationships with our customers
- Product Advocacy: Act as a bridge between your customers and the Antavo product team, understanding the product capabilities for application by your customers and promoting customer requirements into the product roadmap
- Support Advocacy: Establish an awareness of your customer’s needs and priorities in the product support team, act as escalation point for customer support issues
- Voice of the Customer: Collecting and aggregating customer feedback for internal communications, building awareness for your customer’s situation within the organisation
- Escalation Point: Working with Customer Support, Professional services & Engineering teams to ensure your customer’s incidents are solved and projects are delivered successfully
- Organising Projects: Identify and mobilise the right Antavo resources to support your customer’s loyalty requirements - training, change requests, configurations
- Feature Champion: Proactively identify opportunities for your customers to benefit from additional product features, existing or upcoming
- Performance Analyst: Helping your customers to improve the performance of their loyalty program by creating insight from the program’s performance data and sharing it with your customer
- Account Expansion: Driving the client towards adoption of additional services, identifying opportunities for growth inside of your customer’s organisation (new countries, new brands)
- Advocacy: Working with your customer’s to unlock opportunities for promotion of Antvao through references, joint content creation and direct referrals
Our take
Loyalty programs have an excellent track record for helping businesses to improve customer retention and engagement, but traditional loyalty cards are rapidly being replaced with high-tech digital solutions. Whilst retail stores often use "one size fits all" digital loyalty technology, many businesses do not fit in this box and require custom solutions, and generally require the expensive services of bespoke software developers.
Antavo provides a loyalty program management platform that focuses on flexibility, using a no-code modular approach to empower businesses to create and manage custom loyalty solutions. The platform facilitates loyalty systems through eCommerce integrations, as well as offering retail solutions in the form of POS integrations, white-label mobile apps, and mobile QR passes.
Whilst many large-scale eCommerce marketplaces and retail chains commission bespoke loyalty programs for their business, Antavo has recognised that this is generally unaffordable and impractical for smaller businesses. Through its no-code and API-centric approach to custom loyalty solutions, the company aims to increase accessibility to the benefits of personalised reward programs, improving customer experiences whilst maximising revenues for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2022
$11m
SERIES A
Sep 2019
$0.1m
GRANT
Total funding: $12.9m
Company benefits
- Work Remotely - No matter the global situation, Antavo will always be remote-first. We support our colleagues with physical environments if they need it, but decision-making and daily operations are rock-solid-remote
- Flexible Work Setup, Including Part-Time - As a firm believer in supporting groups such as working parents, students and freelancers, we are happy to work with you in any fitting setup, so you can bring out your true potential
- Clear Career Path - We want to hire ambitious people who wish to challenge and improve themselves. After joining, we’ll lay out your training and career path together, so you can focus on your future achievements
- Antavo Days and Team Events - To support team building and create a sense of comradery, we frequently organize in-person and remote group activities. This way you can have fun and get to know your co-workers at the same time
- Antavo Care - Your physical and mental well-being matters to us. With our corporate health insurance plan, our employees enjoy access to the best available health-, physical- and mental care
- Communication Coach - The English language is the cornerstone for our communication. At Antavo, you have the opportunity to develop your communication skills in order to be a true asset for your team
- Being Loyal to a Good Cause - Diversity and inclusion are values that we live by. Our colleagues come from all over the world, with different backgrounds, cultures, and hobbies, so you’ll be part of a welcoming community
Company HQ
City of London, London, UK
Leadership
Attila Kecsmar
(Co-Founder & CEO)Experience as Web Developer for Infotec Ltd. Founder of INFINITIUM Studio Ltd. from 2006 to 2012.
Gábor Csarnai
(Co-Founder & CTO)Experience as freelance Web Developer from 2004 to 2006. Lead Developer and CTO for Infinitium Studio from 2006 to 2011.
Zsuzsa Kecsmar
(Co-Founder & CSO)Experience as Radio Producer for various radio stations from 2006 to 2011. Official Member of the Forbes Business Council since 2022.
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