Business Analyst, Punchh
Loyalty and engagement platform for brands
Job no longer available
Loyalty and engagement platform for brands
201-500 employees
Job no longer available
201-500 employees
Company mission
To enable their customers to quickly scale, own their path to innovation, and take back the relationship with their own customers.
Role
Who you are
- Proven track record of success in business analysis, preferably in the technology or hospitality sector
- Advanced proficiency in data analysis software (e.g., SQL, Excel, BI tools)
- Familiarity with agile methodologies and project management software (e.g., Jira, Asana)
- Strong interpersonal skills with the ability to engage effectively with diverse stakeholder groups
- Innovative thinker with a passion for technology and its application in the restaurant industry
- Analytical Skills: The ability to analyze large sets of data, interpret complex information, and draw meaningful conclusions is crucial. This involves understanding data trends, identifying patterns, and making data-driven decisions
- Problem-Solving Abilities: The role demands strong problem-solving skills to identify issues in business processes and develop effective solutions. This includes the ability to think creatively and strategically
- Communication Skills: Excellent verbal and written communication skills are essential for presenting findings, explaining complex concepts in simple terms, and engaging with stakeholders at all levels, including technical staff, management, and non-technical users
- Client-Centric Approach: Understanding client needs and translating them into actionable technical requirements is key. This involves active listening, empathy, and the ability to maintain strong client relationships
- Adaptability and Flexibility: The technology and restaurant industries are both fast evolving. Being adaptable and open to change is important for staying relevant and effective in the role
- Teamwork and Collaboration: Success in this role often depends on the ability to work well in a team, collaborating effectively with both technical and non-technical colleagues
- Attention to Detail: Precision and attention to detail are vital, especially when dealing with complex data and when ensuring that business requirements are accurately translated into technical specifications
- Continuous Learning: A willingness to continuously learn and stay updated with the latest industry trends, technologies, and best practices is essential in this rapidly evolving field
- Organizational Skills: Strong organizational skills, including the ability to prioritize tasks and manage time effectively, are important for handling multiple projects and deadlines
What the job involves
- As a Business Analyst at PAR, a leader in restaurant technology, you will play a crucial role in shaping the future of dining experiences through innovative tech solutions
- Your expertise will directly contribute to enhancing our products and services, which include state-of-the-art POS systems, customer engagement tools, and mobile ordering applications
- In-Depth Data Analysis: Utilize advanced data analysis techniques to delve into complex datasets. Identify key performance indicators relevant to the restaurant industry and use these metrics to drive business decisions
- Business Process Optimization: Conduct comprehensive evaluations of business operations. Develop and implement strategies that streamline processes, enhance efficiency, and optimize the use of technology in restaurant settings
- Client-Centric Requirements Gathering: Work closely with clients to understand their unique needs and challenges. Translate these requirements into detailed, actionable plans for the development team, ensuring that our solutions are perfectly tailored to our clients' needs
- Advanced Stakeholder Communication: Engage with stakeholders at all levels, from C-suite executives to end-users. Tailor your communication style to each audience, ensuring clarity and effectiveness in conveying complex technical concepts
- Innovative Market Research: Continuously explore emerging trends in both the restaurant industry and technology sector. Leverage this knowledge to propose innovative features and enhancements for our products
- Comprehensive User Training and Support: Develop extensive training programs and documentation for users of our technology. Provide exceptional ongoing support, resolving issues efficiently to ensure customer satisfaction
- Collaboration with Development Teams: Work hand-in-hand with software developers and engineers. Ensure that the technical aspects of our solutions align seamlessly with business requirements and customer expectations
- Feedback Analysis and Implementation: Regularly collect and analyze user feedback. Use this information to make data-driven recommendations for product improvements and enhancements
- Risk Management: Identify potential risks in business operations and technology implementations. Develop and execute mitigation strategies to minimize impact on project outcomes
Our take
Punchh is a provider of digital customer engagement and loyalty solutions for brick-and-mortar restaurants. The company’s AI-powered platform unifies customer data, offering restaurant marketing professionals a more informed way to launch campaigns and make the right offers at the right time.
Punchh's platform integrates with a number of systems and services, including POS and payment providers, allowing clients to implement it easily into their existing systems. The company has also partnered with agencies and system integrators towards enabling the brick-and-mortar establishments it serves to create omnichannel digital experiences that cater to the modern consumer.
Punchh has a number of high value customers including Papa John’s, TGI Fridays, and Pollo, as well as having a strong international presence. The company continues to make strategic partnerships to bolster both the utility and compatibility of its products with the often disparate systems employed in the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Nov 2019
$40m
SERIES C
Apr 2018
$20m
SERIES B
Total funding: $101m
Company benefits
- Medical coverage, plus dental and vision
- Training, support, and personal development
- Unlimited paid time off for max balance
- Flexible work to match your life
Company HQ
Hayward Park, San Mateo, CA
Leadership
Sastry Penumarthy
(VP & CSO)They started their career with 3 years at Siebel Systems before joining BEA Systems from 2003 to 2007 in Product & Solutions Marketing. They co-founded Nuevora in 2007 before starting Punchh in 2010.
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