Senior Research Operations Program Manager, Okta
$126-212k
Salary dependent on location + Equity (where applicable) + Bonus
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$126-212k
Salary dependent on location + Equity (where applicable) + Bonus
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 3 + years of experience working in research or operational programming roles
- A holistic and collaborative approach to solving problems
- Proactive approach to making research a team sport
- A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects
- Knowledge of the practices and impacts of inclusive research and design approaches
- Creativity in supporting challenging research recruitments
- Strong organizational and multitasking skills to manage multiple research programs simultaneously
- Strategic thinking and the ability to align research operations initiatives with organizational goals
- Excellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholders
- Knowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research)
- Project management and/or operational expertise to ensure programs are sustainable, scalable and delivered within constraints
- Comfortable with ambiguity and possess a desire to overcome obstacles
- A curious mind, a quick learner with a bias for action, and an attention to detail
- An ability to train/coach others to ensure the program runs successfully and the people who you’re guiding to execute research themselves are fully supported
- Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction, program management, business (or other related field) or equivalent work experience
What the job involves
- As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams’ research needs.
- You will proactively build the operations for a research enablement program and an engaging research participant experience for our Okta users. You’ll also collaborate with other Ops functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices
- Work collaboratively across multiple teams to empower Okta staff to carry out impactful research
- Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects
- Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques
- Develop internal activities that help cultivate Okta’s broader user research culture and community
- Helps teams access relevant knowledge through reviews of past research
- Support cross-functional team members to analyze, share, and store their findings and insights
- Grow your colleagues’ research skills and competencies through training workshops, presentations and documentation
- Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations
- Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers
- Ensure compliance with ethical research standards as well as privacy policies and regulations
- Contribute to the continuing improvement of our research systems, such as our participant panel and research repository
- Manage and maintain a database of existing and prospective research participants
- Provide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projects
- Identify and manage potential risks, develop mitigation strategies, and resolve project challenges proactively
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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