Customer Support Working Student, bookingkit
Booking and management software for activity providers
Be an early applicant
Booking and management software for activity providers
21-100 employees
Be an early applicant
21-100 employees
Company mission
To become the growth technology for professional attractions.
Role
Who you are
- Enrolled Student: You are currently pursuing a degree in Business, Tech, Communications, or a related field (with at least 1 year of study remaining). You must be enrolled at a university in Germany
- Communication Skills: You have a knack for explaining complex things simply. You’re comfortable on chat and email, and wouldn't mind jumping on a quick video call to help a customer
- Tech Savvy: You pick up new software quickly and are genuinely curious about how technical products work under the hood
- Organized Mindset: You can juggle your studies with work tasks, showing an ability to prioritize and follow through on small projects or assignments
- Problem-Solving DNA: You don’t just see a bug; you want to know why it happened. You are objective, detail-oriented, and calm under pressure
- Language Skills: To support our customers, we are looking for a combination of: either English and Italian, or English and German. French is a plus
What the job involves
- Start Date: September 1st Team: Customer Support Company: bookingkit GmbH
- This is a part-time, 20-hour-per-week position with a fixed term from September 1st, 2026, through February 28, 2027
- Hybrid or remote, the work setup choice is yours
- 🎯 What You'll Own:
- Be a Product expert: Develop deep expertise in our product to troubleshoot issues and provide clear, actionable guidance to customers
- Customer Advocacy: Manage and resolve customer inquiries across chat and email, ensuring delivery of consistent and high-quality support
- Process Excellence: Learn and apply our internal playbooks to maintain high-quality support standards while suggesting ways we can do things better or can be AI-automated
- Operational Projects: Support small projects aimed at improving our support docs or internal workflows
- Collaborative Communication: Work closely with the bookingkit teams to relay customer feedback and help bridge the gap between user needs and business goals
Our take
Digitisation within the travel sector has still not reached all travel providers, with many inefficiently marketing or selling their services on the web. Many travellers use travel sites to be provided with specific recommendations that they otherwise would not have been privy to, and the lack of such a service creates low customer satisfaction.
Furthermore, whilst travelling, many local activity providers do not offer services online, but only operate on a face-to-face scale due to difficulties with obtaining effective software.
Bookingkit offers a SaaS platform to manage digital bookings for businesses in the leisure and activity sector. The company aims to ease the logistical burdens of travel booking for companies by providing an integrated, centralised service that handles the end-to-end process, including provisions for customer support and cancellations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$1.2m
LATE VC
Sep 2020
$5.8m
LATE VC
Total funding: $12.7m
Company benefits
- International Environment: 70 bookingkids from all over the world are looking forward to meeting you and working together
- Great Headquarters: A light, open-concept office awaits you in the heart of Berlin, with ample room to work and play
- Work-Life Balance: We combine flexible hours with a mix of remote & presencial work, because time is precious to all
- Perks & Benefits: Chosen by bookingkids, these include sports memberships, transport subsidies, charitable donations, subscriptions… and many more!
Company HQ
Neukölln, Berlin, BE
Leadership
Lukas Hempel
(Founder & CEO)Founder of numerous companies, including Delux Host, REGIOCAST, Computernotruf, winterfinger, and Freecommerce Holding. Current partner at Delux Group Management.
Salary benchmarks
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