Customer Solutions Team Manager, ClearScore
£55-65k
OTE
£34-40k
BASE
+ Bonus
Financial wellbeing marketplace
Job no longer available
Financial wellbeing marketplace
501-1000 employees
Job no longer available
£55-65k
OTE
£34-40k
BASE
+ Bonus
501-1000 employees
Company mission
ClearScore's vision is to help everyone, no matter what their circumstances, achieve greater financial wellbeing. They've started this journey by giving everybody access to their credit score and report for free, forever.
Role
Who you are
- Proven experience managing or supervising sales or service teams, ideally in financial services or a contact centre environment
- Strong understanding of sales performance management and customer service excellence
- A motivational leader who thrives on developing people and creating a collaborative, results-driven environment
- Hands-on experience in coaching, mentoring, and performance management
- Commercial awareness with a focus on customer-centric results
- Excellent organisational, communication, and decision-making skills
- Adaptable mindset with the ability to thrive in a scale-up environment and embrace change
- Knowledge of unsecured lending is a plus (but not essential)
What the job involves
- This is a unique opportunity to lead a team of passionate Customer Solutions Experts who are reshaping the financial wellbeing journey for our users
- As Team Manager, you will play a pivotal role in driving performance, motivation, and success across a team of Customer Solutions Experts
- You will ensure operational excellence, deliver outstanding user experiences, and foster a collaborative culture rooted in growth, support, and customer-first values
- Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs
- Monitor daily performance metrics, conduct regular 1:1s, and deliver feedback that empowers team members to improve and grow
- Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes
- Collaborate cross-functionally with product, compliance, training, and tech teams to optimise tools, processes, and the overall customer journey
- Lead by example in upholding compliance standards and quality assurance in financial services and unsecured lending
- Identify and implement opportunities for innovation within the team, influencing operational strategy
- Support hiring, onboarding, and training to ensure new team members are set up for success
- Proactively manage shift coverage and workload distribution to meet service level agreements (SLAs) across the hybrid working model
Our take
The number of loan options for consumers has exploded in recent years, making credit assessment super important for companies offering these loans and giving ClearScore a big market to grow into.
Traditionally, lenders had a more 'computer says no' approach when it came to making loan decisions. With the wealth of data now available on people, credit assessment can be made smarter. ClearScore's approach has been to add on innovative products outside of credit scoring, e.g. helping consumers understand how to improve their financial position and offering car and home insurance.
In 2025, the company secured impressive funding from HSBC to fuel its product line and customer service channel growth. It has also successfully acquired a number of smaller fintechs, such as Money Dashboard in 2022 and Aro Finance in January 2025, further aiding ClearScore in its growth mission and product expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"We have a really clear mission and with that, it means everything you work on is to improve for our users and make the world of personal finance..."
Funding (last 2 of 3 rounds)
Jul 2024
$4.6m
GRANT
Jun 2021
$200m
GROWTH EQUITY VC
Total funding: $220.2m
Company benefits
- Additional day off on your birthday
- Flexible, generous and personalised maternity and paternity plans
- Company personal trainer, boxing and yoga classes
- Very flexible work hours and the ability to work from home
- In house psychotherapist, coach and financial coach
- Dog friendly office
- Pay transparency for every level across the business
- Hatch - Financial Planning support
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- We deliver
- We lead
- We fight
- We are disciplined
- We are proud
- We obsess
- We fail and fix fast
- We are focused
Articles
Leadership
Justin
(Co-Founder & Group CEO)CMO at Zapp, Vice President of Marketing at Capital One and Global Head of Marketing at Deutsche Bank. Founded ALLOW in 2010, helping people get in control of their personal information.
Dan
(Co-Founder)Currently Managing Partner at Blenheim Chalcot, the venture builder where ClearScore was started
Nigel
(Chairman)Currently Managing Partner of QED Investors. Co-founder of Capital One
Diversity, Equity & Inclusion at ClearScore
- Active Employee Representative Group discussing D&I initiatives with every team
- Mental Health support and Mental Health days available
- Mandatory Unconscious Bias training for every interviewer
- Clear goals to decrease Pay Gap communicated openly in company meetings
- Regularly check-in via anonymous feedback to ensure high Diversity & Inclusion scores in our employee experience
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