Staff Customer Solutions Engineer, Plume Design
$112-132k
+ Bonus + Equity
Platform for communications service providers
Job no longer available
Platform for communications service providers
501-1000 employees
Job no longer available
$112-132k
+ Bonus + Equity
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- Minimum of 10+ years related experience working with network, security, and/or web technologies as a Sales Engineer
- BS/BA or equivalent work experience
- In-depth industry knowledge and understanding of SDN and wireless technologies, solutions, and product offerings preferred
- Advanced written and oral communication skills
- Ability to travel >70% of the time
- Hands-on experience in the configuration of software and hardware including systems, cloud services, and networking equipment
- Experience working with large entities deploying large-scale SaaS networks to millions of endpoints
- Track record of developing and maintaining communications cooperatively and professionally with all levels of staff and customers
What the job involves
- Our Customer Solutions Engineers are expected to work hand-in-hand with the product, sales, and customer to implement Plume’s cloud-based services across a wide-scale network
- This job requires close coordination with the sales team to find innovative ways to solve customer pain points and smoothly enable the adoption of the Plume services platform for many customers around the world
- Plume uniquely provides opportunities for technical sales engineers to be involved in the entire full technology stack, including modification of low-level driver code, massive big data processing and analytics, and a beautiful end customer mobile app experience
- Most of our transactions with customers focus on cloud-based service deployments and outstanding end customer experience through our mobile app
- Prepare and deliver technical presentations explaining products or services to customers and prospective customers
- Confer with customers and engineers to assess equipment needs and determine system requirements
- Collaborate with sales teams to understand customer requirements and provide sales support
- Help clients solve problems with installed equipment
- Recommend improved processes or services to customers, showing how changes will lower costs or increase production
- Help in researching and developing new products based on customer-specific needs
- Provide prompt local and remote support for Proof of Concept (PoC), lab; field trials, and deployment ramp-up for CSPs and retail partners
- Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
- Understand business requirements involved with technical account strategy
- Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have a fundamental understanding of the principles of networking and cloud architectures
- Author technical documentation for the Communication Service Providers
- Conduct workshops, presentations, and meetings on-site with the customer
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with opensync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company HQ
Downtown North, Palo Alto, CA
Leadership
Sri Nathan
(Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Fahri Diner
(Chief Servant of Plume's people, customers and stakeholders)Currently Board Member at Kateeva and Tula Technology, Managing Director at Sigma Partners and Proprietor at Skipstone.
Adam Hotchkiss
(Vice President of Customer Solutions)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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