Senior Customer Success Operations, Supermetrics
+ Equity options
Data integration platform
Posted today
Data integration platform
201-500 employees
Posted today
+ Equity options
201-500 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- Want to shape how Customer Success scales in a global SaaS company?
- 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment
- Proficient understanding of Customer Success tools and processes
- Practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems
- Skilled in managing system ownership, tech stack strategy, or tooling optimization
- Effective communication and stakeholder management skills across technical and non-technical audiences
- A structured, motivated, and detail-oriented approach to problem solving
- The ability to balance technical depth with business acumen
What the job involves
- This is your opportunity to manage tooling, processes, and systems strategy that directly influences customer experience and retention
- We’re looking for a Senior Customer Success Operations to join our Revenue Operations team in Helsinki or Dublin
- Be the specialist in systems and processes supporting our Customer Success function
- Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI
- Ensure data integrity and consistency across CS systems in collaboration with the Salesforce team
- Monitor and maintain Customer for Life (C4L) models and CSM book structures, including execution, assignment, and headcount changes
- Ensure commercial data entry aligns with our data model and business logic
- Own the business systems supporting CS operations (e.g. EverAfter, Intercom, Freshdesk, UpdateAI, or similar)
- Implement and evolve the CS tooling roadmap, prioritizing enhancements based on business impact
- Track tool usage and performance, optimize ROI, and ensure the stack supports evolving business needs
- Manage the intake, evaluation, and procurement process for new CS technologies in collaboration with internal stakeholders
- Partner with RevTech Business Partners and the CRM team to identify process gaps and automation opportunities
- Support alignment of CS processes across systems and help in solution architecture decisions
- Roll out new UI features and ensure smooth adoption across the CS team
- Maintain and improve key business processes on a regular cadence
- Act as the main point of contact for system updates and technical changes affecting CS teams
- Bring forward business requirements to the RevTech lead derived from discussions with stakeholders
- Maintain up-to-date documentation in Confluence, including systems, processes, and playbooks
- Coordinate internal RevTech support efforts for Customer Success systems
- Contribute to annual CS tooling budgeting and roadmap planning
- Ensure initiative prioritization is aligned with the CRM team and broader RevOps strategy
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Brothers, L’Oréal, owing to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics success is product-led and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$47.2m
SERIES B
Nov 2017
$4.2m
SERIES A
Total funding: $51.4m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-CEO)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
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