Technology Operations Analyst, Starling
Mobile-first bank offering personal, joint and business accounts
Job no longer available
Mobile-first bank offering personal, joint and business accounts
1001+ employees
Job no longer available
1001+ employees
Company mission
To solve our customer's problems - and build the best bank in the world.
Role
Who you are
- Knowledge and experience of supporting either macOS or Windows is a must
- Adept at coping in a technically complex and fast-changing environment
- An interest in and suitable understanding of Starling’s technology
- Exposure to incident management processes is beneficial
- Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions
- Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently
- Helping the team to manage asset inventory, procurement, repairs, auditing and licensing
- Computer hardware provisioning from returned stock
- Arranging collection of leavers hardware
- Experience in operational support of suppliers and outsourced vendors is beneficial
- We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 7am-10pm Monday to Sunday
What the job involves
- Our Technology Operations team is the first line of support for Starling Bank, both internally for our colleagues and externally for our technology partners
- We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams
- In this role, you’ll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers
- It’s very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis
- We deploy primarily Macs but also have some Windows PC’s in the estate, supplemented by a number of SaaS applications
- Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network
- We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here
- Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed
- As a Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all
- Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions
- Facilitate onboarding training for new employees: ensuring staff have access to the equipment, software and services they need to work efficiently
- Help the team to manage asset inventory, procurement, repairs, auditing and licensing
- Computer hardware provisioning from returned stock
- Arrange collection of leavers hardware
- Perform daily office equipment checks, ensuring all conference rooms are fully functional at the start of each day. Check display TVs are working properly
Our take
Starling started life focused on consumer banking, it has since found most of its success by competing in the business banking space. Its caught up with Tide and beaten the likes of Monzo and Revolut to a more complete offering for businesses.
This progress resulted in the company receiving a £100M grant in April 2019 from a body created to boost competition in SME banking, which it has used to accelerate building a full suite of digital banking products: intelligent forecasting tools, and digitally-enabled relationship management functions, as well as lending products. Since then, it has gone on to raise significant rounds of funding with leading investors such as Goldman Sachs.
As well as continuing to expand in the UK, its expanding in Europe. And its imminently launching an international bank in Dublin, which has allowed it to offer its current account across the European Union post-Brexit
Banking for small businesses has historically been ignored, even though the experience is poor. Starling is in tune with knowing what its customers want, and continues to build out its range of third-party products within its banking app thanks to support from its open API. Having achieved profitability, it currently has 26 integrations, including Xero, but that figure continues to grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Apr 2022
$172.3m
LATE VC
Jun 2021
$46.2m
LATE VC
Total funding: $1.1bn
Company benefits
- Time off: 25 days holiday, plus your birthday as an extra freebie. You can also opt out of bank holidays and take them when works for you!
- Health insurance: Private health insurance with Vitality Health, one of the UK's leading private medical insurers
- Pension scheme
- Paid volunteering leave: We encourage all our employees to give back. You can take up to 16 hours paid leave a year, specifically to help causes meaningful to you
- Gym & cycle to work schemes: We offer discounted gym memberships and cycle to work schemes through salary sacrifice
- Perkbox: For a wide range of retail, entertainment and leisure discounts (as well as cash back) at a huge variety of businesses
Articles
Leadership
Anne Boden
(Founder)Held senior roles in finance over a 30 year career, including COO for AIB and Head of EMEA for RBS. Was CEO of the company for 9.5 years.
Raman Bhatia
(Group CEO)Previously CEO of OVO, Board Member at Bud, Head of Digital Bank (UK) at HSBC and VP at HouseTrip, among other roles.
Diversity, Equity & Inclusion at Starling
Manuela Torrijos-Simon (Group Financial Controller)
- In the spirit of Aiming for Greatness and Doing the Right Thing, we want to be the bank with the best approach to Diversity and Inclusion
- The Always Open Forum at Starling empowers employees to come together and own their areas of interest, supporting their agenda both internally and externally
- The forum creates a safe space for conversations about all Diversity and Inclusion topics, with the spotlight currently on 3 focus areas; Race and Ethnicity, LGBTQ+ and Mental Health.
- We’re about to launch a new group to support Disability, and all of these teams help bring Starlings together to improve our workplace
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