Head of Business Operations / COO, OKX

• 5-10+ years of experience across operations and strategy in crypto, digital assets, fintech or high-growth regulated financial services - for example as Head of Operations, Head of Strategy, COO, Chief of Staff or a similarly broad leadership role
• Comfortable in fast-paced, high-growth environments; high-performance and entrepreneurial mindset
• Demonstrated experience helping build, scale or transform a digital asset, fintech or high-growth financial services business
• Strong commercial acumen with a demonstrated track record of driving revenue growth, market share expansion or P&L improvement through pricing, product and funnel optimisation
• A hands-on operator, equally comfortable setting strategy and rolling sleeves up in the operational detail of day-to-day delivery within a lean team
• Strong understanding of the UK crypto and digital assets landscape, including retail, institutional and payments sectors
• Proven ability to manage risk, drive cross-functional execution and build scalable operational processes
• Strong commercial judgement, leadership, and stakeholder management skills; fluent in English with excellent communication abilities
• Bachelor's degree in business, finance, economics, or a related field

Desirable

• As UK Chief Operating Officer, you will operate at the intersection of strategy, operations, product and regulatory market structure, combining commercial judgement with hands-on execution
• This is not a conventional crypto operations or strategy role
• You will work closely with the local CEO and as part of a lean local leadership team, acting as an integrator who drives delivery across global stakeholders rather than managing large local teams
• You will translate high-level business objectives into clear execution plans, operating rhythms, KPIs and measurable outcomes
• Your focus will include supporting the regulatory and licensing readiness, future operating-model development, market positioning and the assessment of potential future products and services
• Any future operational build-out, product expansion or implementation of the prospective UK strategy will remain subject to applicable regulatory requirements and the receipt of any necessary approvals
• Lead high-impact strategic initiatives, including business planning, organisational design, market positioning and development of the prospective UK operating model
• Translate strategic objectives into detailed execution plans, operating rhythms and delivery milestones, and personally drive them through to completion across global functions
• Develop and track operational KPIs covering regulatory readiness, delivery progress, customer outcomes, cost efficiency and risk management
• Support the local CEO and partner with leadership teams on strategic planning, prioritisation and execution
• Support the development of the prospective UK commercial strategy, including market positioning, client acquisition and potential growth opportunities
• Identify initiatives that could deliver measurable revenue and margin improvement in the future, including potential enhancements to pricing, products and the client funnel
• Develop commercial operating rhythms, including targets, forecasts and performance reviews, to connect future ambitions with execution
• Ensure that commercial plans are appropriately sequenced and remain subject to applicable regulatory requirements and approvals
• Own day-to-day delivery across cross-functional workstreams, navigating operational detail and resolving delivery challenges directly
• Design and develop operational processes, governance arrangements and delivery disciplines required to support the prospective UK business
• Establish operational and organisational readiness for licensing milestones, regulatory reviews and potential future product or service launches
• Coordinate dependencies across local and global teams to ensure plans are realistic, appropriately governed and capable of implementation if the necessary approvals are obtained
• Work closely with Legal, Compliance and Risk teams to support licensing workstreams, regulatory reviews, audits and supervisory engagement
• Support the design and embedding of applicable UK regulatory standards into prospective operational workflows
• Help establish effective first-line ownership of operational risks, controls, risk registers, incident-management processes and governance documentation
• Ensure that strategic and operational plans do not assume the outcome of any pending regulatory application or approval process
• Contribute to the assessment, definition and prioritisation of the prospective UK product roadmap, working closely with Product and Engineering teams
• Help assess whether potential products and services are appropriate for the UK market, customer base and regulatory environment
• Support operational readiness and internal alignment for potential future product development, localisation and launch
• Ensure that no future product or service is implemented without the necessary internal governance and regulatory approvals
• Help develop data, analytics and AI capabilities to support client insights, executive decision-making, KPI improvement and future client-funnel optimisation
• Promote the responsible and effective use of data and technology within applicable legal, regulatory and risk-management frameworks
• Partner closely with Product, Engineering, Compliance, Legal, Marketing and Customer Operations teams locally and globally
• Represent the prospective UK business credibly in digital-asset discussions, including regulatory, policy and market-structure developments
• Support constructive engagement with relevant industry participants and stakeholders, as appropriate
• Foster a culture of collaboration, transparency, accountability and disciplined execution across global teams