Technical Implementation Manager, SuiteSpot
More information about location
Maintenance & capital software for real estate
Be an early applicant
Maintenance & capital software for real estate
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To transform how residential real estate is managed and operated at scale.
Role
Who you are
- You quickly learn new technologies and explain software simply to customers
- You understand complex needs and how our software can help
- With excellent communication, you clearly convey ideas and actively listen
- You prioritize effectively, constantly seek improvement, and are motivated by the success of others
- A strong team player with integrity, you are confident and passionate about your impactful work
- You are highly organized, possess a strong project management mindset, and comfortably pivot from technical expert to independent project leader when small accounts require it
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
- 3+ years of experience in a technical implementation role, preferably in a SaaS environment
- Experience with system configuration, data migration, and integration
- Proficiency in APIs, MongoDB/NoSQL databases, scripting languages (Python, JavaScript), web technologies (HTML, CSS), etc
- Strong organizational and project management skills, with a proven track record of managing projects or client onboardings independently
What the job involves
- As a Technical Implementation Manager, you will play a crucial role in the successful onboarding of new clients onto our SaaS platform
- You will be responsible for the technical aspects of the implementation process, ensuring seamless integration and a smooth transition for our customers
- This involves understanding client requirements, configuring our software, managing data migration, and providing technical guidance
- Client Onboarding: Manage the technical implementation process for new customers, from kickoff to go-live. Autonomously lead the end-to-end onboarding and project management for smaller-scale accounts, serving as the primary point of contact when a dedicated CSM is not assigned
- Requirements Gathering: Collaborate with customers to understand their technical requirements, business needs, and workflows
- System Configuration: Configure and customize our SaaS platform to meet specific customer requirements
- Data Migration: Oversee data migration from customer systems to our platform, ensuring data integrity and accuracy
- Integration: Facilitate integrations with other customers systems (e.g., CRM, ERP) using APIs or other integration methods
- Technical Guidance: Provide technical expertise and support to customers throughout the implementation process
- Troubleshooting: Identify and resolve technical issues that may arise during implementation and post-launch
- Technical Support: Respond to incidents and provide Level 2 technical assistance to end-users
- Documentation: Create and maintain comprehensive documentation of the implementation process, including configurations, and workflows
- Training: Conduct technical training sessions for customers to ensure they can effectively use our platform
- Collaboration: Work closely with cross-functional teams, including Sales, Customer Success, Customer Support, and Product Development, to ensure a smooth and efficient implementation process
- Process Improvement: Continuously identify opportunities to improve our implementation processes and methodologies
- Customer Retention: Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams
Our take
SuiteSpot is a PropTech transforming the management and operation of residential real estate. Its award-winning SuiteSpot Maintenance and Capital SaaS solutions leverage cutting-edge technology to help customers operate efficiently at scale.
The SuiteSpot platform is designed to centralize maintenance and capital operations, resulting in significant performance improvements. Users have a 50% reduction in turnaround, 40% faster work order completions, and a 25% increase in capital projects. Ultimately, lowering costs and improving overall performance for asset managers.
These impressive results highlight how SuiteSpot is making a significant impact in multifamily maintenance and capital software. Investors have confidence, too, as the company recently secured substantial funding. With this capital, it plans to enhance its product, streamline workflows, and boost productivity for its customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2022
$2.4m
SEED
Total funding: $2.4m
Company HQ
Yonge-Doris, Toronto, ON
Leadership
Elik Jaeger
(CEO)Tech expert and entrepreneur with over two decades of experience building and scaling successful technology ventures. Their career spans leadership roles in startups and public companies, where they drove significant growth and innovation.
Sorin Michnea
(CTO)Entrepreneur with over 15 years of experience building products and teams in varied technical fields, from telecommunications to web publishing and analytics.
Darren Sharpe
(CRO)A Sales and Marketing Executive with over 20 years of experience developing high growth teams. Their career in technology started in IT Integration at Scalar Decisions. They spent over 10 years there, working their way up from an Account Executive to an Executive VP.
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