Customer Success Manager, SimilarWeb

Enterprise

Salary not provided

Junior and Mid level

Boston

3-5 days a week in office (Burlington, MA)

Measurement tool for web and app activity

Job no longer available

Measurement tool for web and app activity

1001+ employees

B2BArtificial IntelligenceEnterpriseAnalyticsBusiness IntelligenceSaaSData Analysis

Job no longer available

Salary not provided

Junior and Mid level

Boston

3-5 days a week in office (Burlington, MA)

1001+ employees

B2BArtificial IntelligenceEnterpriseAnalyticsBusiness IntelligenceSaaSData Analysis

Company mission

To create the most accurate, comprehensive, and actionable digital data, so every business can win their market..

Job

Company

Role

Who you are

Solid understanding of the digital marketing space and trends
Client facing experience
Strong relationship building skills – ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to turn data into a story
Experience producing high quality decks and client-facing materials
Excellent problem solving and critical thinking skills
Team player who can collaborate effectively with colleagues and business partners
2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning)

What the job involves

We're seeking a Customer Success Manager with a robust background in analytical skills to deliver value in a consultative manner to our clients
The CSM will serve as a trusted advisor, assisting our customers in comprehending their digital footprint compared to their competitors, while also uncovering opportunities and being our customer Digital Intelligence expert
This role will report to our Client Services, Team Manager
Lead, manage and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our Digital Intelligence data
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience; ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
Develop strong subject matter expertise across Similarweb’s entire product portfolio

Our take

SimilarWeb is a leading digital insights platform that uses market intelligence to track website traffic. More than half of the Fortune 100 rely on its tools for insights, a sure indicator that traffic insights - and the companies that offer them - are increasingly crucial in capitalizing on the growing shift of activities online.

The startup strategically went public on Wall Street and raised funding on the back of a period of impressive annual growth. The company is doubling down on its R&D into analytics, specifically for larger enterprises - suggesting that it plans to strengthen its position as a market-leading, large-scale insights platform. This will also help SimilarWeb develop the AI tech that determines what triggers internet traffic; which is crucial because this is a banner feature that sets it apart from close competitors like Nielsen and ComScore.

Navigating through periods of uncertainty and heightened scrutiny inherent to data-centric operations, SimilarWeb has demonstrated resilience, as evidenced by an impressive 11% revenue surge in the fourth quarter of 2023. This trajectory suggests a solid foundation and an ability to overcome challenges, reaffirming its position as a trusted leader in the realm of digital analytics.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-16% employee growth in 12 months

Glassdoor (3.3)

Trustpilot (3)

Company

Funding (last 2 of 10 rounds)

Oct 2020

$120m

GROWTH EQUITY VC

Jul 2017

$47m

SERIES F

Total funding: $235.8m

Company benefits

Joint days for in-office collaboration
In-office team activities
Fully stocked kitchen
Access to thousands of e-courses
Professional coaching
1:1 mentoring programs
On premise exercise classes
Assessment with personal trainer
Gym membership reimbursement
Health care packages
Food stipend

Company HQ

Midtown Manhattan, New York, NY

Leadership

Or Offer

(CEO)

Is also an Investor and Advisory Board Member at numerous other ventures. Previously was a Partner at AfterDownload Ltd until its acquisition by IronSource.

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