Technical Architect, WalkMe
$110-125k
OTE
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$110-125k
OTE
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities
- Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time
- Ability to solve open-ended problems in unstructured environments
- Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources
- Experience building applications with JavaScript and APIs
- Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth
- 4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience
- Experience in the Digital Adoption space is preferred
What the job involves
- As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments
- You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe
- Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration
- Provide expert guidance on software deployment best practices to optimize system performance and reliability
- Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations
- Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity
- Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe
- Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks
- Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap
- Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid 2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. The company offers tangible benefits to a client list investing increasing amounts in WalkMe’s offerings, and the global appetite for digital transformation tools looks set to meet WalkMe’s plans for further global expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company values
- Empowering Progress - We believe in the potential of technology to continue changing how humans interact with the world and actively create and champion opportunities for people to fuel that progress
- Customer Centricity - We work with a hands-on commitment to deliver strategic value to our external and internal customers through an internal coordinated effort that prioritizes the success of our customer
- Leading from Eye Level - We celebrate each other's wins and believe in the power of ideas and innovation, not the power of rank. Everyone at WalkMe rolls up their sleeves and works together to turn problems into opportunities
- Can-Do Attitude - We are excited about our global, category defining company. We take proactive action within and outside of our roles through thoughtful collaboration across departments. We believe in our individual abilities to make an impact
- Communicate with Empathy and Intent - Whether we’re working with each other or clients, we aim to actively listen, receive feedback with an open mind, and respond with humility, interest, and empathy. When providing feedback to others, we approach them with an intent to educate, inform and persuade through reason
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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