Customer Onboarding Specialist, MarqVision
Global AI Startup
Office located in West Hollywood, CA
IP protection platform
Be an early applicant
IP protection platform
101-200 employees
Be an early applicant
Office located in West Hollywood, CA
101-200 employees
Company mission
To protect creativity and innovation with technology that allows brands to automatically monitor and protect their IPs.
Role
Who you are
- A minimum of 2-3 years of experience in one or more of the following areas: onboarding, intellectual property rights management, paralegal work
- Excellent organizational skills and the ability to manage multiple projects simultaneously
- Strong verbal and written communication skills in English (additional languages are a plus)
- Strong customer-facing skills and the ability to effectively communicate and foster trust with clients. with clients
- Detail-oriented with strong analytical and problem-solving skills
- Proactive mindset with a solution-oriented approach to challenges
- Ability to work collaboratively with cross-functional teams and manage stakeholder expectations
- Comfortable using technology and learning new tools quickly
- Passionate about providing exceptional customer experiences
Desirable
- Experience working with IP rights, legal documents, or online brand protection
- Resilience and Reliability: Proven ability to manage repetitive tasks with accuracy and a positive attitude over time
- Collaborative Mindset: You enjoy working across diverse teams and are comfortable communicating with both technical and non-technical stakeholders
What the job involves
- As a Customer Onboarding Specialist at MarqVision, you will play a critical role in ensuring the smooth onboarding of new clients and setting them up for long-term success
- You will work closely with brand owners, Customer Success Managers (CSMs), Account Executives (AEs), Brand Protection Specialists, (BPS) and internal teams to understand client requirements, manage the onboarding process, and deliver a seamless experience
- Collaborate with clients and CSMs to collect and review required documentation, including IP Rights and legal materials
- Manage the technical setup of new customers on MarqVision’s platform, ensuring proper configuration and accuracy
- Guide customers through the onboarding process, including hosting activation calls to clarify processes and address questions
- Document best practices and create guides to streamline onboarding workflows for future use
- Handle administrative tasks such as preparing detailed reports, managing data entry, and ensuring accuracy and consistency throughout the onboarding process
- Identify potential challenges during onboarding and proactively resolve them with the support of internal teams
- Maintain regular communication with clients and internal teams to provide updates, gather feedback, and ensure alignment on project timelines
- Support CSMs with project handovers by preparing ad-hoc reports, customer-facing material and ensuring milestones are documented
- Collaborate with internal teams, including the Product and Operations team, to improve the customer experience and optimize onboarding processes
Application process
- Please submit all documents as a PDF file
- The interview process is as follows
- Screening Interview > 1st Interview (Team) > 2nd Interview (Leader) > Background check > Offer
- The interview process is subject to change
- This is a full-time position, and after a 6-month probationary (trial) period, a decision will be made to offer the position
- If the documents you submit are untrue, your acceptance or offer of employment may be canceled
Our take
E-commerce marketplaces have significantly fueled the rise of counterfeit trade by enabling quicker shipments and expanding access to a truly global customer base. This issue was further magnified during the pandemic, escalating into a nearly $5B global problem that major brands cannot effectively address through manual monitoring alone. Enter MarqVision, part of a new wave of startups leveraging AI to combat this challenge.
Employing advanced AI and natural language processing, the MarqVision platform sans various marketplaces for counterfeit products and streamlines the anti-counterfeiting process to promptly remote these unauthorized items. SDetting itself apart from smaller competitors like Counterfake and Visua, MarqVision concentrates its efforts on Asia-backed marketplaces. Recognising Asia as a major source of counterfeit goods, this focus has enabled MarqVision to secure partnerships with heavyweight clients such as Ralph Lauren, Miele, and Pokémon.
Backed by investments from industry giants SoftwBank and Y0-Combinator, along with participation in the prestigious LVMH accelerator program, MarqVision, despite its relative youth, has garnered substantial market confidence. This support positions it to emerge as a key player in addressing the escalating urgency of the counterfeiting issue, establishing itself as a leader in the evolving landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Oct 2024
$16m
SERIES A
Aug 2022
$20m
SERIES A
Total funding: $45.5m
Company benefits
- Health, dental, and vision insurance
- Generous paid time off
Company values
- Obsess over customers: The customer is the beginning and the end in every decision we make. We must keep their needs front and center in all we do
- Move with urgency and focus: We treat slow action and lack of focus as a threat to survival. A bias for action speed s our learning and delights our customers. Laser-focus on what matters most and prioritize ruthlessly
- Deliver impact with grit: We deliver impact in a timely fashion. We don't confuse long hours or efforts with impact. We finish what we start. We take our results personally, and we deliver at high standards, despite the odds
- Aim high and find a way: We are high achievers who do not tolerate mediocirty. We aim for jaw-dropping results and work backward from there. Goals are often set to what seems impossible. We drive any change necessary to deliver the outcome
- Hate waste: We find ways to do more with less. Constraints breed resourcefulness and invention. There are no extra point fs for growing headcount, budget size, or expense
Company HQ
Central LA, Los Angeles, CA
Articles
Leadership
Mark (Insup) Lee
(CEO)A Harvard law graduate who then worked as a McKinsey Consultant, before taking up an EVP and Head of Product position at HonestFund.
Salary benchmarks
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