Director Product Design, Housecall Pro

• 12+ years of experience successfully shipping digital products and features end-to-end
• 5+ years of experience directly managing and leading teams of product designers
• Bachelor's degree in Product Design, Human-Computer Interaction, or a related field, or equivalent work experience
• Proven expertise with modern design platforms (i.e. Figma, Adobe Creative Suite) and fluency with AI-native tools (e.g. Figma AI, Claude, ChatGPT, or similar)
• Experience working in Agile development environments using collaboration tools (i.e. Jira, Confluence)
• Portfolio URL or PDF showcasing examples of mobile and responsive web product design
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Experience designing or overseeing AI-powered product experiences (e.g., chat/agent interfaces, personalization, generative content) is a strong plus

Desirable

• As Director, Product Design, you shape the future of our platform by driving strategic initiatives and setting a high standard of excellence across our Revenue product design efforts (getting customers, managing leads, communicating) — one where AI is a core part of how the team designs and ships, not a bolt-on skill.
• You ensure a cohesive and impactful experience for our service professionals (our Pros) — including the AI-powered and agentic experiences that are increasingly central to that product surface.
• You collaborate closely with Design, Product, and Engineering leaders to develop best-in-class products and innovative solutions that meet current customer needs while laying the foundation for long-term growth, using AI to expand what the team can explore, prototype, and validate along the way
• You report to the VP of Design and partner with executive design leadership to establish best practices — including how the org uses AI to increase design velocity and quality — mentor design leaders, and elevate design strategy across HCP.
• While this is a leadership role, you stay close to the craft: personally prototyping ideas, especially with AI-assisted tools, to set the bar rather than direct it from a distance. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
• Define design strategy for designated product domains across Revenue, including how AI-driven features and agentic workflows fit into the Pro experience
• Collaborate with key cross-functional partners across Product, Engineering, and Business Operations
• Strategize on product design roadmaps and priorities with executive leaders
• Ensure strong design practices from concept through launch to deliver high-quality product experiences
• Champion the adoption of AI-assisted design and prototyping tools across the team while staying hands-on in prototyping ideas to increase speed and quality, explore direction, and set a high standard of craft
• Model strong communication and influence across a diverse group of stakeholders
• Leverage data, research, and AI-assisted analysis to establish clear points of view on product direction
• Partner with product design leaders to ensure a single, cohesive user experience across all product areas, including consistent patterns for AI-powered features
• Spearhead critical initiatives to elevate design processes, craft, and execution standards — reimagining workflows wherever AI can create real leverage
• Mentor, inspire, and grow members of the broader product design organization, including their fluency with AI tools and modern design practice