Mid-Market Customer Success Account Manager, Duda
$100-125k
OTE
+ Uncapped variable bonus + Equity
Some travel (10% or less)
Office located in Louisville, CO
Website builder for B2B companies
Job no longer available
Website builder for B2B companies
201-500 employees
Job no longer available
$100-125k
OTE
+ Uncapped variable bonus + Equity
Some travel (10% or less)
Office located in Louisville, CO
201-500 employees
Company mission
To enable users to build feature-rich, responsive websites at scale.
Role
Who you are
- 3 + years in a client facing responsibilities, ideally Customer Success Manager
- Experience working with remote teams and providing meaningful feedback throughout our organization
- Experience successfully managing complex projects and driving accounts to adoption
- Experience conveying technical and complex needs and translating between business and technical units
- Experience managing hands on customers, priority for those in the SaaS space
- Onboarding and training experience, specifically leading to increased early adoption
What the job involves
- You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education
- You will provide a trusted advisor relationship, ensuring all accounts are getting the maximum value from their relationship with Duda
- You will truly own the success and health of these accounts
- The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders within our most strategic partners
- A successful candidate for this role will be able to turn data into actionable intelligence and coach partners towards unlocking the full value of their relationships with Duda
- Demonstrated success working with a variety of accounts, with differing business models, applying insights to create actionable recommendations across customer types
- You will own the accounts you handle and be responsible for and measured by their health, growth and continued expansion opportunities
- Action-oriented, with strong level of influence, driving customers to prioritize their work with Duda and helping to grow their business
- You have proven experience analyzing and using data to better understand your customers and drive behavior
- You are Self-motivated, team-oriented, and accountable, while focused on exceeding customer expectations
- Live in the product you support - it is important you understand deeply the way customers use our platform and you can educate/mentor/coach them to achieve what they need using our tools
- Must be able to analyze a situation and respond quickly - be an effective escalation point for executive level contacts
Our take
With digitalization forcing companies to significantly up their online presence, web design platforms have seen a major boost. Duda operates in this space, serving web design agencies with white label services that allow them to quickly develop and maintain multiple client websites.
Alongside a website builder that rivals competitors WordPress and Wix in terms of ease of use, Duda offers a raft of collaboration and analytics tools. As eCommerce continues to get more popular, these features have been particularly valued by Duda's customer base and have fuelled a large part of the company's growth.
Duda reports that 60% of its customers are WordPress migrants, suggesting it is successfully wrestling a niche market share off of a big-name competitor. It continues to improve its offering, for example through the acquisition of Snipcart, a startup that enables businesses to add a shopping cart to their websites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$50m
SERIES D
Sep 2019
$25m
LATE VC
Total funding: $96.2m
Company benefits
- 401k, stock options and tuition reimbursement
- Comprehensive medical, dental and vision insurance
- On Fridays, we work from home
- Unlimited PTO policy
- We’ll set you up with a laptop and any equipment you need on the job
- Catered lunches, games and lively in-office events
Company HQ
College Terrace, Palo Alto, CA
Leadership
Itai Sadan
(Co-Founder & CEO)Extensive experience as a software engineer at many levels, including Senior Solutions Architect at SAP America. Current investor in multiple companies such as J-Angels and TripActions, and advisor to companies such as Propel and Simpo.
Amir Glatt
(Co-Founder & CTO)Began as a Software Engineer at Adwise, then became Senior Software Engineer at CheckM8. For 4 years was Development Manager at SAP Labs Israel, then became Solution Manager at SAP America.
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