CRM Operations Specialist, Storio group
More information about location
2+ days a week in office
eCommerce photo product company
Be an early applicant
eCommerce photo product company
1001+ employees
Be an early applicant
More information about location
2+ days a week in office
1001+ employees
Company mission
To make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts.
Role
Who you are
- A Bachelor’s degree in Marketing or a related field
- 1-3 years of hands-on experience in CRM or email marketing, ideally within the fast-paced world of e-commerce
- A knack for analyzing data and a comfort level working with customer databases
- Practical experience using an Email Service Provider (ESP) to execute email campaigns
- A solid understanding of email and mobile creative requirements
- Exceptional organizational and time-management skills
- A collaborative spirit and the ability to thrive in a team environment
- Excellent written and verbal communication skills in English
- A Growth mindset, and a willingness to learn and follow directions
Desirable
- Familiarity with advanced analytics tools and techniques
- Experience with marketing automation platforms
- Experience with data compliance regulations
What the job involves
- Dive into the heart of our European customer engagement as a CRM Operations Specialist
- You'll be the linchpin of our email campaign execution, ensuring seamless communication that keeps our customers connected and delighted
- This is your chance to play a crucial role in a dynamic team, where your meticulous attention to detail and proactive approach will shine
- Orchestrate the end-to-end setup of email campaigns, from selecting the perfect audience to hitting that send button at the optimal moment
- Become a data detective, monitoring campaign performance and providing insightful reports that help us understand and improve
- Become a guardian of our customer database, ensuring its accuracy and compliance, keeping it healthy and ready for action
- Be a supportive partner to our Commercial Team, responding to their requests with efficiency and a can-do attitude
- Work hand-in-hand with our CRM Tech team to troubleshoot any technical hiccups, ensuring smooth campaign delivery
- Contribute to the exciting world of A/B testing, helping us discover the most effective ways to connect with our audience
- Craft and maintain clear documentation of our operational procedures, ensuring consistency and knowledge sharing
- Uphold best practices in email marketing, ensuring our creative content is both engaging and compliant
- Your dedication to accuracy and efficiency will directly impact our customer engagement across Europe. Your ability to collaborate effectively and learn quickly will make you an invaluable member of our team. You'll be the one who ensures our messages reach the right people at the right time, contributing to our overall success
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Company benefits
- 8 weeks out of the year to work working remotely abroad
- Referral bonus when you bring your friends to join the team
Our take
Storio group is a personalised photo company that creates photo books, wall decor, calendars, and gifts that are tailored to the individual.
The result of a merger that combined eight brands across fourteen European markets, Storio group is vertically integrated and, unlike many competitors, manufactures the vast majority of the products it sells. The pan-European company serves over 7 million customers and is rapidly expanding, with its own state-of-the-art printing facilities across the European continent.
The company rebrand in 2024 was part of a two-year post-merger strategy that focused on integration, innovation, and growth across the Storio group. With 11 million customers across the globe across its brands, Storio group’s new identity follows a leadership change and signifies a significant brand consolidation.
Freddie
Company Specialist at Welcome to the Jungle