Strategy & Operations Manager, Voy
+ Generous stock option plan
More information about location
3 days a week in office (Bermondsey)
Your proactive healthcare companion
Be an early applicant
Your proactive healthcare companion
201-500 employees
Be an early applicant
+ Generous stock option plan
More information about location
3 days a week in office (Bermondsey)
201-500 employees
Company mission
Voy is redesigning healthcare from the ground up. Founded in 2022 with a focus on weight loss, Voy rebranded from MANUAL in 2025 to expand into a broader range of health categories – including hair loss, testosterone and menopause (with more to come)
Role
Who you are
- This is an ideal role for generalists who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience
- You have 5+ years of experience in strategy, operations, product, growth or other related areas
- You have analytics experience in building financial models and defining performance tracking to measure the success of your initiatives
- You have bias for action and a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
- You excel as a generalist who can build the overarching strategy and go deep into specific issues and processes to drive continuous improvement
- You bring structure, organisation, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal
- You have a university degree in business or quantitative fields
What the job involves
- We are seeking a Strategy & Ops Manager - Clinical to spearhead the strategy and execution of our patient experience operations. In this role, you will take on end-to-end ownership and accountability for driving impactful projects aimed at enhancing our patients' journey and ensuring exceptional experiences at every touchpoint
- Solve problems: Collaborate with diverse teams across MANUAL to identify and address operational challenges, with a focus on building, launching, and scaling efficient processes
- Build and innovate: Develop and experiment with new approaches to enhance patient satisfaction, utilising data-driven insights to continuously refine and optimise your solutions
- Take end-to-end project ownership: Take charge of projects from inception to execution, including strategic planning, implementation, and thorough performance reporting
- Drive operational excellence: Lead efforts to instil operational best practices within patient-facing teams, driving efficiencies and elevating service delivery standards
- Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time
Salary benchmarks
Our take
In 2019, Voy launched MANUAL because men's health was being ignored. Hair loss, low testosterone, sexual health... people suffered in silence or waited years to address these conditions. MANUAL set out to change that with earlier access to specialist care and zero stigma.
A few years later, they launched Voy for weight loss. But quickly learned something important: health doesn't stay in one box. So members moved between categories as their needs evolved and operating as separate brands no longer made sense for the company (or you).
So in 2025, the two companies became one, and is now Voy! Today, it supports over 1M members across the UK, Germany and Brazil, offering specialist led care across weight loss, menopause, TRT, hair loss and dermatology, alongside preventative health designed to help people stay ahead of illness, not just treat it.
Now the company is heading toward one mission: making 100 healthy years feel possible, supported and totally normal
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$38.8m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $73.8m
Company benefits
- Generous stock option plan
- Private medical insurance plan
- Gym and wellness benefit with Wellhub
- Hybrid role based in London with lunch provided on Wednesdays
- 25 days of annual leave plus generous parental leave policies
- Electric car scheme
- Cycle to work scheme
Company HQ
Southwark, London, UK
Articles
Leadership
George Pallis
(Co-Founder & CEO)Previous the Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at Voy
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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