Senior Technical Writer, AppOmni
Contract
SaaS security management software
Be an early applicant
SaaS security management software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To prevent SaaS data breaches by securing the applications that power the enterprise.
Role
Who you are
- Bachelor’s degree in English, Communications, Information Technology, Computer Science or a similar field, preferred
- 5+ years experience in a Tech Writer position
- 2+ years experience writing for SaaS products
- 2+ years experience documenting APIs and SDKs
- 2+ years experience writing docs-as-code (using Github)
- Previous experience with SaaS security, preferred
- Experience writing in markdown in an IDE like Visual Studio
- Experience using a static site generator like Hugo or Docusaurus to generate a documentation site
- Experience with publishing docs with DevOps CI/CD pipeline tools like CircleCI
- High editorial standards
- Experience and a background in information architecture
- Have a portfolio with relevant writing samples
- Self-motivated and enjoy working both independently and collaboratively
- Ability to curate content from complex technical documentation into simple concepts that are easy to understand for end-users
- Ability to work on multiple projects simultaneously under tight deadlines
What the job involves
- Join a collaborative team of writers to create product support documentation for a cutting edge SaaS security application, developer tools (SDK), and APIs
- As a senior technical writer at AppOmni, you are responsible for making documentation an integral part of the user experience for our customers
- AppOmni is a dynamic environment where technical writers are part of the development team, writing docs-as-code and collaborating with developers, QE, SMEs, customer support, designers, and product managers
- Experiment and Explore: From the first day you are expected to build a development environment, and gain an in-depth understanding of our Security application from the inside out
- You will try out procedures and know how to make them work for users
- Develop and execute strategies to improve customer product documentation that empowers customers to effectively use our products, based on an understanding of best practices for onboarding, procedures, reference, and API documentation
- Communicate and cultivate relationships across the organization to collaborate and obtain the subject matter expert input that is necessary to take our docs to the next level. Our teams work well together and are committed to better documentation
- Continuously prioritize, assess and improve technical writing processes, tools, and workflows to enhance efficiency, productivity, and docs quality for the whole team
Our take
Security is key in the online world, especially for companies that sell software as a service (SaaS). AppOmni's security management platform is designed to help SaaS companies protect their software from phishing attacks, malware, and other malicious tricks. It can discover risks that may potentially harm businesses’ services, protect sensitive data from malicious hands, and even monitor and fix any issues that are found.
AppOmni’s customers include large enterprises and tech names such as Dropbox, Ping and Accenture, as well as large Fortune 100 financial and healthcare companies. Collectively, it now secures apps covering 78 million users and 230 million exposed data records, and more than 9 billion monthly events.
Although AppOmni has made a name for itself, it has some notable competitors, such as Insight VM and Amazon Guard Duty. The company is continuing both its international growth and building out the platform to remain on top of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$70m
SERIES C
Apr 2021
$40m
SERIES B
Total funding: $123m
Company benefits
- Autonomous Schedules: You know best how to get your work done, and sometimes that means starting the morning with a ski run before showing up to your home office or co-working space
- Home Office: As a new hire benefit, we provide a generous stipend for eligible expenses reimbursement for your home office / computer equipment set up in addition to a company-provided laptop
- Flexibility and Time Off: Have the freedom to take the time off you need with no required accruals and no set limits — just get your manager’s approval and go. We support our team in relaxing, recharging, and reconnecting
- Healthcare: AppOmni provides comprehensive insurance options for eligible employees – including medical, dental and vision, with substantial portions of the premiums covered by AppOmni
- Life Insurance & Disability Benefits: AppOmni provides group life, AD&D, STD and LTD benefits at no cost to our employees, as well as additional supplemental life insurance options
- Employee Assistance program: Our employees have access to LifeWorks Employee Assistance Program including in-person, phone, or video consultations with licensed counselors and online educational tools and resources
- Retirement Savings: We offer a 401(k) tax-advantaged retirement savings account as of the employee’s first paycheck with AppOmni covering all fees for the account
- Wellness and Connections: We value the mental health and overall wellness of our team and offer a monthly reimbursement for related wellness expenses. Participate in groups or be a champion for a cause that you’re passionate about
- Career Development: The best employees need room to grow professionally, and look for opportunities to hone their skills. We provide professional enablement programs and performance management reviews
Company values
- Trust
- Transparency
- Quality
- Customer Focus
- Delivery
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Brendan O'Connor
(CEO)Started out working in Information Security at Tech Electronics and First Bank. Previous CSO of Salesforce and Security CTO of ServiceNow.
Brian Soby
(CTO)Received an MBA from Berkeley, and then joined Raytheon as a Network Security Engineer. Previous Director of Product Security at Salesforce, and Director of Security at Taulia Inc. Current Partner at Freefly Security.
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