Customer Success Engineer, Streamba
£40-65k
+ Performance bonuses
Supply chain orchestration platform
Open for applications
Supply chain orchestration platform
1-20 employees
Open for applications
£40-65k
+ Performance bonuses
1-20 employees
Company mission
To deliver meaningful emission and cost reduction by leveraging massively scalable cloud and automation technologies.
Role
Who you are
- Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
- Experience: +5 years in a customer-facing technical role (Customer Success, Technical Support, or Solutions Engineering) within the SaaS or technology industry
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a knack for troubleshooting complex technical issues
- Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language
- Customer-Centric: Passionate about delivering exceptional customer experiences and building long-lasting relationships
- Team Player: Collaborative mindset with the ability to work effectively across departments and with diverse teams
What the job involves
- As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products
- You will act as the bridge between our engineering team and our customers, providing technical support, guidance, and solutions that drive customer satisfaction and retention
- Technical Expertise: Serve as the primary technical contact for our customers, helping them to troubleshoot issues, optimise usage, and fully leverage our platform’s capabilities
- Onboarding: Lead technical onboarding sessions for new customers, ensuring a smooth and efficient implementation of our solutions
- Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team
- Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features
- Collaborative Problem-Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings
- Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success
Our take
As the world rapidly digitises, legacy industries such as oil and gas risk falling behind, as the uptake of new technology can be difficult at such huge scales. Streamba’s big data platform, VOR, brings together real-time data from logistics, procurement, manufacturing, and inventory, forming a powerful hub of collective intelligence for the global oil and gas supply chain.
VOR was built by Streamba to help companies save time and money by letting them track vessels, machinery, and equipment quickly and accurately. Its technology is based upon the massively scalable, big data software used by Amazon, Google, and Microsoft, but applied to serve oil and gas. VOR can provide equipment location, where it has travelled from, where it should be and where it is going, saving the time and money that comes with gear going missing. Additionally, it can send alerts when re-certification is due, advise on transport methods, and reduce the chance of missing payments going unnoticed.
Streamba has ambitions to drive the industry to become ten times more efficient and effective, and its laser focus on heavy industry supply chains puts it in a good position to do just that. The positive reception of VOR is allowing Streamba to scale up its ability to deliver impact to global operations, including hiring additional talent into its teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Pension Plan
- Performance Bonus
- Remote Working
- Flexible Working - At Streamba, we take a flexible approach to working. Work comes second to life-events and we encourage employees to take time when they need it.
- Maternity/Paternity Leave
- Sick Pay
- Annual Leave - We have a minimum 33 days annual leave that employees are actively encouraged to take.
Company HQ
Aberdeen, UK
Leadership
Steven Calder
(CEO)Former Technical Business Analyst and Software Engineer at Spartan Solutions. Previously a Support Engineer at SGL Carbon.
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