Senior Software Engineer, Dialpad
Backend, Product Infrastructure
CA$154.1-175.6k
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
CA$154.1-175.6k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 5+ years of experience in backend software engineering
- Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
- Experience working with Python is a plus
- Experience working with Microservices, Serverless Architectures a plus
- Experience working with Containerization and Orchestration, in the Cloud a plus
- Working knowledge of of unit test and integration test frameworks
- Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks
- Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub), Redis, Elastic Search, Monitoring: Datadog, Grafana, Vue.js/Vuex frontend running natively in Electron
What the job involves
- The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure, and performant experience for a large volume of concurrent users
- Whether reducing time to ring or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging work smoothly for our users all the time
- Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human
- As a Senior Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve Dialpad’s customer experience, reduce infrastructure costs, Security, and Scalability
- This position reports to our Product Infrastructure Engineering Manager
- Create a long term technical vision for this new backend, while defining steps to deliver value in shorter term phases
- Write clear and complete architectural design documents which are easily understood by other team members
- Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput
- Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery
- Perform unit and end-to-end testing
- Ensure that features are shipped on-time and with the highest quality
- Troubleshoot and debug issues with existing features, as needed
- Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools
- Continue contributing to fun projects meant to delight users!
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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