Payroll & People Operations Manager, Zappi
Maternity Cover Contract
£37-45k
More information about location
4 days a week in office
Consumer insights enterprise platform
Be an early applicant
Consumer insights enterprise platform
201-500 employees
Be an early applicant
£37-45k
More information about location
4 days a week in office
201-500 employees
Company mission
To create brand, shopping, and advertising work that works for consumers.
Role
Who you are
- Minimum of 2 years of experience in HR, with a focus on payroll operations and compliance
- Strong knowledge of HR best practices, labor laws, and regulations in the region
- Bachelor’s degree in Human Resources, Business Administration, or a related field. HR certification (e.g., SHRM-CP, PHR) is a plus
- Excellent organizational, communication, and interpersonal skills
- Ability to implement HR strategies and programs effectively
- Experience with HR software and tools for data analysis and reporting
- Ability to work effectively in a fast-paced, dynamic environment
What the job involves
- The Payroll & People Operations Manager will manage day-to-day HR operations for our UK employees as well as the team members we contract through our PEO
- This includes overseeing payroll & benefits, employee relations, performance management and compliance
- The ideal candidate will be detail-oriented, comfortable working with data and spreadsheets, and have experience of managing benefits, payroll and wider people operations in organisations of 200+ employees
- Payroll & Benefits Management: Work with our Finance team to manage payroll processes to ensure timely and accurate compensation
- Support the administration of employee benefits programs including managing renewals
- Be the point of call for employee queries about payroll and benefits administration
- Lead on payroll and benefits for our UK entity and for team members contracted through
- Coordinate with colleagues in the US and South Africa to run quality control on our international payroll processes
- HR Operations Management: Oversee daily HR operations to ensure efficient and effective service delivery and employee lifecycle processes across the region
- Own all aspects of onboarding from offer letters, adding employees to our HRIS Hibob, communicating progress with hiring managers, partnering with people team members, sending welcome messages to conduct onboarding sessions with all international new hires and ensure that they’re set up for success
- Monitoring the People team inbox and answering enquiries in a timely manner and escalating to the Chief People Officer when necessary
- Manage day-to-day people operations admin e.g. Pay rise and/or job title changes letters, employment references, leaver documentation
- Ensure our HRIS (Hibob) and other relevant HR systems (Justworks, Cushon Natwest etc) are correct and up to date: processing updates on behalf of employees and managers when required e.g. compensation changes, role transfers, new joiners, leavers etc
- Performance Management: Support the performance review process, ensuring it is fair and aligned with company goals
- Assist managers in setting objectives and evaluating performance
- Lead on underperformance management in the UK, advising managers to conduct effective processes including terminations
- Compliance and Risk Management: Ensure HR practices comply with local labor laws and regulations
- Stay informed about changes in legislation and assist in implementing necessary adjustments
- HR Metrics and Reporting: Collect and analyse HR data to identify trends and support decision-making
- Prepare reports for the Chief People Officer on activities and outcomes of HR initiatives
Application process
- Contract Dates: This is a 13month FTC Maternity Cover Contract starting August 1st 2025 to August 31st 2026
Salary benchmarks
Our take
Zappi was founded in 2012 as a market research company that helps brands and advertisers find new ways to engage with their customer base. Working in data science, strategy consultation, and product innovation, Zappi creates solutions for brands as varied as Pepsi, Haleon, and Vodafone to maximise their audience engagement.
In 2022, Zappi moved into a solely software-as-a-service business model and created Zappi Amplify TV, an insight tool for TV-advertising effectiveness measurement. This plus investment in new talent exemplifies how, like the demographics-focused industry they serve, Zappi is always prepared for change.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2022
$170m
GROWTH EQUITY VC
Feb 2019
$8m
EARLY VC
Total funding: $194.2m
Company benefits
- Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
- Flexible working arrangements, including remote (unless otherwise specified)
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Generous hardware budget – get what works for you
- Support setting up your home office, if appropriate (chair + desk, etc)
- Wellbeing benefits such as free yoga and access to trained therapists / counselors
- Tailored personal development through training allowances, coaching, mentorship and career frameworks
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Steve Phillips
(Founder, Chair & Chief Innovation Officer)Previously partner at Tuned In Research and Chairman at Tonic Insight.
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