Customer Success Team Lead, Tracksuit
POD Lead
£85-95k
This role also includes up to 20% commissions on-top of base. + Employee Stock Ownership Plan
Brand tracking dashboard
Be an early applicant
Brand tracking dashboard
101-200 employees
Be an early applicant
£85-95k
This role also includes up to 20% commissions on-top of base. + Employee Stock Ownership Plan
101-200 employees
Company mission
To get brand data in every boardroom.
Role
Who you are
- You have a proven track record of success and progression in a Customer Success or Account Management role, preferably within the SaaS industry
- You uphold high standards, possess attention to detail, and excel in communication across diverse customer and stakeholder interactions
- You have managed successful teams of three or more people
- You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech
- You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning
- You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions
- Experience with CRM and CS tools (we use HubSpot & Vitally)
- If you think you have what it takes but don’t necessarily tick every requirement on this job description, please get in touch and apply
What the job involves
- We are excited to announce a recently created opportunity within our Customer Team as Customer Success Team Lead (AKA Pod Lead). As a Pod Lead, you will spearhead the management of a small team of our high-achieving Customer Success Managers (AKA Brand Champions), as well as manage a small key portfolio of accounts and drive the retention and growth of our local client base
- The role will see you building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, coaching and training the team on best-in-class account management and being a champion for senior stakeholders across key accounts
- Beyond the platform itself, Tracksuit fosters a vibrant community for brand marketers and ambitious leaders of growth brands. This role is central to ensuring customer satisfaction by nurturing relationships and delivering exceptional customer engagement
- Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
- Looking for opportunities to improve and optimise the customer journey
- Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
- Working with your Pod Team to ensure best-in-class retention rates across our customer base
- Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities. Identifying opportunities to drive new business growth through customer advocacy
- Cultivating a high-performing customer team with a culture of care, while providing robust training and support for ongoing success
- Continuously improving and monitoring key customer success metrics to deliver a world-class customer experience
- You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment. This newly created position offers you the opportunity to work closely with our Head of Customer to shape the next phase of success at Tracksuit and within our Customer team
- We also work closely with many of the UK’s most epic brands and marketers. We think we’ve got the best customers you could ask for, these brand marketers are cool, creative and love to push the boundaries. You’ll have the unique opportunity to shape the way Tracksuit engages with these awesome humans
Salary benchmarks
Our take
A stellar marketing strategy is a must-have for brands these days, but it can be a struggle to measure whether their approach and effort is paying off. This is where Tracksuit comes in, with its dashboard to track brand health, demonstrate return on marketing spend and answer the question, "Is what we're doing working?"
With Tracksuit's dashboard, users can toggle through different views of their data such as funnel, profile and timeline - all combining to supply a comprehensive look into where their marketing strategy is working vs not. Where the company stands out is in how digestible it has made this information, allowing marketing teams to make impactful changes in record time.
Its an exciting approach to a problem that many businesses are keen to fix, which gives Tracksuit a broad pool of potential clientele. The company has received significant investment across a few rounds, the latest of which is being used to officially launch into the US and UK markets, expand research and platform capabilities, and democratize previously unavailable market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$24.9m
SERIES B
Feb 2024
$13m
SERIES A
Total funding: $42.3m
Company HQ
Westminster, London, UK
Leadership
Matthew Herbert
(Co-Founder & Co-CEO)Previously Head of Business Development at Mish Guru, and Christchurch City Lead for Uber. Also the former President of the University of Canterbury Commerce Society (UCOM), and worked in Marketing and Promotions at MediaWorks NZ.
Connor Archbold
(Co-Founder & Co-CEO)Partner at Previously Unavailable, and Flock Angel (Scout) at Blackbird. Was a Growth and Operations Consultant for 5 years, and before that was COO at Mish Guru.
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