Partner Success Manager, WalkMe
$110-130k
OTE
3+ days a week in office
Digital adoption platform
Be an early applicant
Digital adoption platform
1001+ employees
Be an early applicant
$110-130k
OTE
3+ days a week in office
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- 3+years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives
- You've maintained a book Strategic customer or partner accounts
- Competency in sales discovery methodologies, and an ability to articulate and analyze value propositions and Return on Investment
- Must be able to come into Raleigh or Austin office 3 times per week
What the job involves
- As a Partner Success Manager, you will operating in post-sales delivery. You will be a trusted advisor and coach to a portfolio of WalkMe Delivery partners, helping them boost the value of their products and services by incorporating the WalkMe DAP
- You will understand your partners’ go-to-market motions, how digital adoption will positively impact their value propositions and goals, and enable them to deliver solutions that leverage WalkMe to maximize the value they provide their clients
- You will report to the Director of Partner Success
- Maintain relationships with Partner leadership to foster collaboration and continuous improvement
- Guide Partners through their certification programs
- Provide hands-on process training for WalkMe delivery and client success
- Monitor and support Partners in client engagements to ensure high-quality delivery
- Monitor Partner performance metrics including client satisfaction and days to go live
- Manage risk and coordinate ticket escalation
- Collaborate with global peers on the WalkMe Partner team to improve the Partner program
- Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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