Sales Associate, Industrious
$57k
+ An additional $15,000 variable bonus component + Company stock options
More information about location
5 days a week in office (Brickell FL or Wynwood, FL)
Flexible workspaces
Open for applications
Flexible workspaces
501-1000 employees
Open for applications
$57k
+ An additional $15,000 variable bonus component + Company stock options
More information about location
5 days a week in office (Brickell FL or Wynwood, FL)
501-1000 employees
Company mission
To be the workplace where you belong.
Role
Who you are
- You've got at least 1 year of phone based sales experience and are comfortable managing a large volume of inbound calls
- You love being busy and are an incredible multi-tasker. You’ll be developing leads from marketing campaigns, building a regional pipeline, managing leads from multiple sources (including email, phone and chat), following up with prospective members to answer their questions, working on marketing campaigns and ensuring a smooth transition with our local teams once a member signs
- You love talking with people on the phone and can effortlessly build relationships and trust with prospective members in a virtual environment. You’ll execute outbound sales initiatives through daily activities to achieve weekly targets. Through all of these actions, you’ll be giving your leads a taste of the Industrious values and service principles they can expect once they become members
- People tell you you are a great communicator, verbally and in writing
- You are energized by engaging, re-engaging and selling to prospective members
- You are numbers driven, goal-oriented and resilient. You set high expectations for yourself and are motivated by seeing how your work is contributing to the company’s growth. You can persevere, even on the toughest days
- You believe in your heart of hearts no administrative task is too small - we sweat the details and require team members to roll up their sleeves and do the same
What the job involves
- In this role, you’ll drive top-of-funnel activity by responding to inbound phone calls, direct email inquiries, website inquiries
- You’ll also be responsible for converting inbound inquiries and applications into tours and sales, which will drive member and company growth
- You will also be responsible for all inbound conference room inquiries
- You’ll play an integral role in the new business sales team, become an expert on our products, and deliver an incredible experience to prospective members from their very first interaction with us
- You’ll also have the opportunity to identify and develop initiatives that improve Industrious’ new business sales strategy
- Contact potential clients through phone calls, emails, and text message to schedule in person and virtual tours for the Area Sales Lead
- Follow up with leads to re-engage or reschedule missed or canceled tours
- Work towards and maintain 100% location occupancy nationwide through executing outbound and inbound sales activities
- Manage and book all inbound conference room inquiries
- Provide unmatched customer service to potential prospects as the first point of contact via phone calls, email, and chat to ensure an excellent start to their member experience
- Re-engaging with potential members, addressing potential members needs, handle objections and communicate the benefits of Industrious to ensure the highest possible conversion rate of completed tours across our network
- Execute on daily targets involving outbound marketing campaigns to help increase conversion within our sales funnel
- Collaborate cross-functionally with our Marketing and Unit Ops teams to ensure a seamless customer experience
- Generate and share thoughtful and strategic insights about customers’ needs that drive improvements in our sales and marketing approach
- Drive existing and new initiatives, including our referral program, lead re-engagement strategy, website chat feature, and No Show/Canceled Tour outreach
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company values
- We act with INTEGRITY: We believe in doing the right thing, even when it's more difficult or time consuming. This means being honest, having a strong moral compass, and the ability to make tough decisions
- We show EMPATHY: Our team truly cares about our members, partners, and each other - and it shows. We treat one another with respect and compassion and put the interests of the team before our own
- We've got GRIT; Our team is passionate, motivated, and resilient. We aren't afraid of hard work and preserve to overcome any obstacles that come our way
Company HQ
Union Square, New York, NY
Articles
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
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