IT/OT Support Technician, Redwood Materials
$80-100k
More information about location
Battery recycling startup
Job no longer available
Battery recycling startup
501-1000 employees
Job no longer available
$80-100k
More information about location
501-1000 employees
Company mission
To build a circular supply chain to power a sustainable world and accelerate the reduction of fossil fuels.
Role
Who you are
- 1+ years in an enterprise IT Support related role
- Supporting HMIs, label printers, scanners, and other process support equipment
- IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
- Excellent customer service, attitude, and self-motivation
- Desire to learn and grow along with the company
- Passion for sustainability and making the world a better place!
- Physical Requirements:
- Sit, stand, crawl, crouch, walk, and climb a ladder, as needed
- Lift and carry up to 50 lbs
- Use a computer mouse and keyboard
- Look at a computer monitor
- Speak and hear verbal communication
What the job involves
- We are seeking an experienced & skilled individual to join the IT/OT Support team for Redwood’s fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows
- They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams
- This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use
- Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
- Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners
- Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
- Manufacturing Execution System (MES) Process development & support
- Thorough troubleshooting, documentation, and resolution of support issues and processes
- Escalation of trouble tickets to other support teams
- Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
- Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
- Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations
- Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse systems, mobile device and endpoint management, and more
- Mostly office environment
- Occasional venture into hazardous industrial/construction areas with heavy machinery and potential chemical/metal/temperature exposure
- Occasional venture into outdoor construction areas with heavy machinery and dust
- Participation in support team on-call rotation for after-hours support
- Occasional domestic and international travel
Our take
Redwood Materials, the brainchild of former Tesla co-founder and CTO JB Straubel, is making waves in the sustainable energy sector with its strategic approach to battery recycling and domestic supply chains for lithium-ion batteries.
The company is dedicated to creating a fully closed-loop supply chain by manufacturing critical battery components using as many recycled batteries as possible, effectively localising a 50,000-mile global battery supply chain on a single site. This strategy aims to address the critical issue of material sourcing, particularly the reliance on China for battery materials.
Redwood Materials closed a Series E funding round in 2025 at a post-money valuation exceeding $6B. This financial backing positions the company to continue expanding its capacity, further strengthening the US's domestic battery supply chain. Its ambitious goal of enabling customers to purchase battery materials made in the US is aligned directly with the broader political objective of onshoring critical industries, as emphasised in the USA's 2022 Inflation Reduction Act.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Feb 2026
$75m
SERIES E
Oct 2025
$350m
SERIES E
Total funding: $2.2bn
Company HQ
Carson City, NV
Leadership
JB Straubel
(CEO)Co-founder of Tesla where they spent 15 years as Chief Technology Officer before founding Redwood Materials. They currently serve on the Board of Directors at Tesla and as a Board Member at QuantumScape.
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