Director of Product, Jobber

• Deep expertise in Product Management, with a strong track record of leading and scaling growth-focused product teams
• You’re experienced in driving product-led growth strategies that deliver measurable results across customer acquisition, activation, retention, and monetization
• You’re passionate about leveraging customer insights, data analysis, experimentation, and creativity to drive growth outcomes
• You thrive collaborating with cross-functional stakeholders, aligning teams toward shared goals, and clearly communicating strategic decisions
• You’re a proven leader who inspires and develops teams, creating an environment where team members are empowered, motivated, and set up for success
• You’re comfortable navigating ambiguity, setting clear priorities, and executing with speed and purpose

Desirable

• We’re looking for a Director of Product, Growth to be part of our Product Growth department
• Reporting to the SVP of Product, the Director of Product, Growth will play a pivotal role in driving Jobber’s next phase of growth
• In this role, you’ll lead a talented team of product managers dedicated to accelerating customer acquisition, deepening product adoption, and strengthening customer retention and expansion through innovative, high-impact product experiences
• This is your opportunity to shape and scale a team whose work directly improves the lives, businesses, and success of thousands of home service providers across North America
• Growth Strategy & Vision: Define, own, and champion a clear and compelling product-led growth strategy. Align cross-functional teams around key initiatives that drive acquisition, activation, retention, and expansion
• Team Leadership: Lead, coach, and develop a team of high-performing product managers, fostering a culture of experimentation, customer obsession, data-driven decision-making, and accountability
• Customer Obsession: Deeply understand the home services industry, our customer segments, and their biggest pain points to develop high-impact product experiences that drive measurable customer value and loyalty
• Data & Experimentation: Champion a rigorous experimentation culture by defining clear metrics, evaluating performance, and continually optimizing experiences based on quantitative insights and qualitative feedback
• Cross-Functional Collaboration: Partner closely with senior leaders across Marketing, Sales, Customer Success, Engineering, Data Science, and Design to ensure alignment, prioritize effectively, and accelerate execution
• Execution & Accountability: Ensure the product growth organization sets ambitious yet achievable goals and consistently delivers results through rigorous prioritization and execution discipline
• What success looks like:
• You lead with deep customer obsession and intellectual honesty, rigorously validating assumptions and continuously seeking customer feedback
• You’re bold and decisive, comfortable taking calculated risks and moving quickly to learn and improve
• You create clarity, enabling your team to move fast, while ensuring strategic alignment and transparent decision-making
• You proactively foster a healthy, inclusive team culture, supporting growth, collaboration, and continuous improvement

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.

Total funding: $185.8m

For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.