Head of Operations, Zoomo
$130-150k
Plus bonus scheme and equity options
Electric bikes
Be an early applicant
Electric bikes
201-500 employees
Be an early applicant
$130-150k
Plus bonus scheme and equity options
201-500 employees
Company mission
Zoomo's mission is to sustainably transition billions of urban delivery miles from bikes, cars and trucks to light electric vehicles.
Role
Who you are
- 5+ years of operations and team management experience at a fast-growing company. Bonus points for any B2C or B2B business development experience!
- You have a track record of operational excellence. Your previous employers would vouch that you’re consistently a top performer
- They would describe you as a leader who sets a high standard of excellence and gets the most out of your teams
- You have recruited and managed front-line workers and know how to adapt to all levels
- Scoring goals is one of our values. You have a track record of tapping into your competitive nature to win
- You have a bias for action. You understand that once you’ve supported your hypothesis, real learning begins when you engage with the problem or opportunity directly
- You have an insatiable curiosity. You get excited learning about topics that others might find boring, and "Why?" is one of your most common phrases. You’re known as someone who picks things up quickly
- You’re comfortable at any "altitude" and you take pride in everything you do. It doesn't matter if it’s sitting in a workshop to learn how to change tires faster or crushing a presentation for a global enterprise partner
- You're no stranger to a fast-paced environment. You've worked at a company in scale mode before and wouldn’t want it any other way. Bonus points for micromobility experience
- Humility is something that comes naturally to you. You’re a born collaborator and you care about getting to the right answer more than who came up with it
What the job involves
- We're looking for an operations leader to help take our North American business to the next level
- This role will drive strategy through execution across our toughest operational problems
- We're looking for a rockstar who can move at a fast pace and build world-class operations that scale
- This person will have the opportunity to scale our business presence and teams in the region
- In this role, reporting directly to our Global VP of Operations, you can expect to -
- Design and execute winning operational strategies for the growth and profitability of our North American B2C and B2B operations. This role requires a combination of operational expertise, problem-solving skills and a growth-oriented mindset
- Hire, train, and manage a great team that will help build our legacy
- Starting with our existing operations in NYC and Toronto, you will design our expansion strategy for existing and new cities across the region
- Set global standards for our key operational metrics - fleet availability, cost optimisation, customer and employee satisfaction
- Lead safety initiatives and programs to ensure we continue to keep riders and employees safe at scale
- Design a culture of performance that allows us to score goals and develop an employer-of-choice brand
- Coordinate strategies and processes with our global central departments
Our take
Previously Bolt Bikes, Zoomo is based in Sydney and was created to provide more efficient transport for gig-economy delivery drivers. With its rebrand, it has expanded across Australia and to the UK & US.
It's the only e-bike partner of Uber Eats, offering riders various discounts on rent and accessories. The gig economy is ever-increasing, and home delivery is booming. The founders have a unique background in engineering and operations for Deliveroo, which should give the company relevant insight into the delivery market.
Zoomo prides itself on reliability and accessibility, providing options to rent, rent-to-buy or buy a bike. Servicing is included, and it has servicing points in each city where it operates. Zoomo secured Series B funding in August 2022, which it's using to develop its software, vehicle range and team expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
131% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$20m
SERIES B
Nov 2021
$30m
SERIES B
Total funding: $75.5m
Company benefits
- Flexible work conditions
- International opportunities
- Invest in the company
- Tech Budget
- Wellbeing Budget
- Coffee & Snacks
- Fun-day Friday
- Pet-friendly office
- Work from home opportunities
Company HQ
Surry Hills, NSW
Leadership
Mina Nada
(CEO)Consultant at Bain & Co before working as Head of Global Tactical Operations at Deliveroo and then for Mobike
Michael Johnson
(CRO)Studied Chemical Engineering at Cambridge University. Previously a consultant at Bain & Co and served as Zoomo's COO until recently
Salary benchmarks
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