Advisory Solution Consultant, ServiceNow
Service Ops
$126.4-208.4k
Offers variable/incentive compensation and ESPP
25% travel requirement
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$126.4-208.4k
Offers variable/incentive compensation and ESPP
25% travel requirement
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 7+ years of pre-sales solution consulting or sales engineering experience
- Proven Pre-sales experience within the IT Operations Management / AI Ops domain
- Knowledge and experience of IT Service Management
- Demonstrable success over-achieving against team quotas
- Exceptional communication and presentation and storytelling skills to include technical and business concepts
- Experience with enterprise architectures
- Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
- Experience with Cloud Management Platforms such as AWS, Azure, GCP, VMware, etc
- Solid IT Ops experience in storage, network and compute of enterprise environments
- Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
- Native or fluent spoken and written English
What the job involves
- ServiceNow is seeking IT Service Operations presales specialists and architects with a focus on hands-on IT Service and Operations Management, datacenter technologies, DevOps and enterprise architecture initiatives for service modelling, discovery, event management/AIOps, cloud automation and orchestration on the ServiceNow platform
- The presales specialist/architect will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements
- You will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Service and Operations Management on the ServiceNow SaaS platform
- Create and contribute to sales campaigns focused on IT Service Ops, leveraging hands-on datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, discovery, event management/AIOps, cloud automation and orchestration. (Note: made this list consistent to the one mentioned above)
- Contribute and maintain a showcase of Service Ops solutions created on the ServiceNow platform
- Create and own programs that enable Solution Consultants to demonstrate the value of Service Operations on the ServiceNow platform
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online
- Understand business problems, articulate requirements, map to solutions, align value
- Collaboration with product management and engineering teams on roadmap and field feedback
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
- Provide mentoring and training to peers and other colleagues in the organization
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
- Responding to Request for Information/Proposal documents
- Supporting Marketing events – user conferences, trade shows, webinars etc
- Staying current on competitive analyses and understanding competitive differentiators
- Serve as regional team lead to lead practice activities when called upon
- In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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