Data Analyst, Calendly
Customer Experience Operations
$90.8-147.5k
+ Eligible for our Quarterly Corporate Bonus program & Equity awards. Salary dependent on location
More information about location
Automated appointment scheduling
Open for applications
Automated appointment scheduling
501-1000 employees
Open for applications
$90.8-147.5k
+ Eligible for our Quarterly Corporate Bonus program & Equity awards. Salary dependent on location
More information about location
501-1000 employees
Company mission
To provide broad and deep support for various meeting scenarios, and make scheduling easier and more efficient.
Role
Who you are
- Well, we are looking for a CX Operations Data Analyst III who will bring a hunger to ask tough questions, measure what matters and help us iterate our systems and processes towards success
- 5+ years of experience in Data Analytics, Customer Experience, Customer Success or Customer Experience Operations departments
- Experience with Zendesk, Salesforce, Chatbots, Google BigQuery and related systems
- Proficiency in data visualization tools (e.g., Tableau, Looker, etc) and advanced Excel skills
- Experience with SQL, Python and querying databases to retrieve and analyze large datasets
- Ability to work independently, manage multiple tasks, and prioritize in a fast-paced environment
- The ability to operate effectively in gray areas where processes have yet to be completely defined (and to help define those processes!)
- Experience managing complex projects to a deadline
- Familiarity with customer experience metrics such as NPS, CSAT, and CES
Desirable
- Bachelor’s degree in Data Science, Statistics, Mathematics, Business Analytics, or a related field
- Familiarity with automation tools and scripting (e.g. R, Javascript, Zapier, Workato)
What the job involves
- We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day
- You will report to the Senior Manager of CX - Systems & Analytics and will be responsible for ensuring our CX department has well implemented dashboards and reporting mechanisms, and that our company has access to timely, accurate, relevant and proactively persuasive insights to efficiently drive our department forward
- You will be a master of all things data and will help our department convert insights into action!
- You will work closely with our CX leadership as well as leaders from across the business to support and implement high-quality, data-driven decisions while ensuring data accuracy and consistency
- This is an exciting opportunity to join a growing team that will influence Calendly’s direction and growth
- Utilize available data to answer key business questions related to Support and Customer Success and effectively communicate results
- Partner with the Revenue Operations, Marketing, and Data organizations to discover insights that will uncover optimization opportunities
- Conduct ad-hoc analysis to support business needs, including segmenting customer data and identifying potential opportunities to enhance the customer journey
- Partner with our Data Engineering and Data Analytics team to optimize our integration of data channels into various tools like Zendesk, Gainsight, Ada and more
Our take
Calendly is a cloud-based scheduling service that is straightforward to use. It allows around 10 million customers per month to connect and make appointments based on their available times without having to send emails back and forth.
The platform offers four different plans - allowing individuals, small companies, and large enterprises alike to make use of these services. Calendly's growth to date been based mostly around a very organic strategy. Its invites become links to Calendly itself, so people who like it can, and do, start to use it.
There are a handful of competing products on the market, including offerings from Doodle and Microsoft, but Calendly's customer-friendly design has won it attention and allowed it to carve itself a space in the field. Impressive funding has contributed to the company's expansion, allowing it to capitalize on the increasing popularity of home and hybrid working.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2021
$350m
SERIES B
Apr 2014
$0.6m
SEED
Total funding: $350.6m
Company benefits
- Quarterly Bonus
- Equity
- Home Office Setup
- Technology
- Pick Your Own Perk
- Flexible Time Off
- Vacation Stipend
- Parental Leave
- Health and Wellbeing
- Fun Community Events
- 401k Company Match
Company values
- Start With Human - We understand that our decisions and actions impact real people. We actively pursue and thoughtfully consider the input of others. We treat everyone with genuine respect. We seek to understand first and acknowledge the work that has been done before offering new ideas.
- Find A Way We never settle, constantly looking to improve everything we do. We take on new challenges head-on, refusing to be paralyzed by complexity. We are both scrappy and creative. We take action, adapt quickly and persevere in the face of obstacles until meaningful progress is made.
- Focus Wisely - We recognize that all things do not matter equally. We are highly analytical in our approach, digging deep to discover the top priorities. A bootstrapped mentality keeps our focus on what is most important. We think “lean,” act resourcefully and refuse to compromise on quality.
- Strive For Excellence - We are self-starters who crave empowerment, actively pursue opportunities for impact, take initiative and swing big to move the needle. We embrace both personal accountability and transparency. We take ownership for results—good or bad—and learn from them.
Company HQ
Atlantic Station, Atlanta, GA
Articles
Leadership
Tope Awotona
(CEO)Having studied at the University of Georgia, they worked as an IBM Sales Rep and for Perceptive Software, Vertafore, and EMC as an Account Manager. They left the latter in 2014, having founded Calendly in February 2013.
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