Senior Customer Success Manager, Workday
$98.2-182k
More information about location
Enterprise AI platform for managing HR and finance
Job no longer available
Enterprise AI platform for managing HR and finance
1001+ employees
Job no longer available
$98.2-182k
More information about location
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- We are looking for people who have a combination of domain expertise, enterprise implementation project management experience, and customer management at a high level
- 5+ years of functional HCM or Financial domain experience
- 5+ years proven experience supporting customer relationships
- 5+ years experience in a customer-facing professional services role (consulting, implementation, project or account management)
- Financial background: experience working with the office of the CFO (Controller, VP of Finance, etc) preferred
- Previous experience with issue resolution and escalation management at both the business owner and executive levels
- Previous SaaS experience is preferred
- Proven track record to collaborate and build strong relationships with customers
- Proven ability to engage across corporate functions (Professional Services and Product Management)
- Proven ability to engage across corporate functions (Sales, Services, and Product Management)
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Bachelor’s degree or equivalent work experience; Business or Technical degree preferred
- Excellent organization, time management, and communication skills
What the job involves
- The Sr. Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday
- As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday
- You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels
- As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & Executive Chair)Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.
Carl Eschenbach
(CEO)Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.
Peter Bailis
(CTO)Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 117 more jobs at Workday