Sales Help Specialist, Autodesk
$64-110.4k
3D design, engineering & entertainment software
Job no longer available
3D design, engineering & entertainment software
1001+ employees
Job no longer available
$64-110.4k
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- BA, BS, or equivalent experience
- 2+ years sales/support or similar experience
- Understanding of the Autodesk processes, Autodesk policies and Autodesk tools
- Deliver presentations and trainings in person and remote to maximize retention of material
- Succeed in an environment of constant change
- Be reactive and proactive to meet needs of business
- Embrace philosophy of transferring knowledge
- Customer focused (sales advocate)
- Seek cultural perspectives and welcome diversity
- Use reporting and data for solution recommendation
- Influence with Data
- Collaborate with multiple groups within Autodesk
- Review processes and lead optimization and new ideas
- Capability to evaluate the options with a clear sense of important priorities and risks
- Manage information from the multiple parallel work streams and integrate main details into our standard processes
- Organized
- Quality service and customer oriented
- Quality standard
- Proficient with multiple desktop applications, including, SharePoint, Wiki, DocuSign, and MS Teams
What the job involves
- The Sales Help Specialist's mandate is to support the sales organization using knowledge of company products, services, and technology
- You will provide Sales Enablement and Change Management Services to our organization by providing fast and reliable access to knowledge on sales processes, sales programs and sales productivity tools
- You will assist with daily questions and issue resolution
- You will prepare and deliver training and learning content
- You will report to the Senior Manager, Sales Help
- Develop and deliver presentations to a variety of audiences
- Provide tailored Onboarding support for new Sales hires
- Work with Sales Managers to identify training needs and tools
- Engage with new hires in the first weeks in Autodesk and help reduce non- productivity periods
- Be an important contact for the Hub Organizations to solve issues coming from the daily work while developing training to cover knowledge gaps
- Respond to and resolve internal inquiries about applicable business systems and operations
- Eliminate barriers to success by building relationships and networking across departments internally, including product divisions and corporate groups
- Increase adoption of tools and solicit feedback for improvement
- Analyze a variety of data and develop action plans for consideration to address deficiencies and gauge business trends
- Act for critical organizational transitions. Bring positive change critical to the success of the function
- Lead teams to achieve the objectives of a variety of local and global projects
- Work with partners and initiate action to support and to improve business systems, business tools, and business processes
- Contribute to definition of system requirements and testing and work with internal groups and external vendors on delivery and validation of technology
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software across various industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. Additionally, a shift to the popular SaaS model positions the company to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
SoMa, San Francisco, CA
Leadership
Andrew Anagnost
(CEO & President)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
Salary benchmarks
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