Technical Content Creator, Quadient
Office located in Loughton, London
Business communication solutions software
Job no longer available
Business communication solutions software
1001+ employees
Job no longer available
Office located in Loughton, London
1001+ employees
Company mission
To simplify the connection between people and what matters.
Role
Who you are
- Good knowledge and skills relevant to Digital Content and Publications
- Proven record of content creation (using various digital media & publications software (Adobe CC Suite, FrameMaker, MadCap Flare) or similar publication packages
- Experience in creating Digital content in a Content Management System (Sitecore, Adobe Experience Manager, etc.) or other CMS environments
- Strong literature, grammar, communication, content writing and editing skills, with a clear and concise writing style able to translate technical terms and jargon into understandable content for key target audiences
- Knowledge of standard industry tools, methods, formats, templates and layouts, etc
What the job involves
- Reporting to the Design Support Manager this role is responsible for:
- Working with product owners and stakeholders (Design Support, Customer Support (GPS), Engineers, SMEs, etc.) to create, and maintain various internal and external digital content and publications including but not limited to technical and product guides, and customer facing digital content
- Contribute to developing, improving, and innovating processes and methods, deliberating the most informative and engaging ways to convey information, and how that information can support digital content and publications in various interactive environments
- Assisting in monitoring content development needs to address any gaps, and assist in reporting and supporting effective management, and execution of published content and change histories
- Supporting members of the Digital Media & Publications Team with content management, and other tasks where necessary
- Supporting members of other QTL teams with Engineering Change actions, and other tasks where necessary
- Create, edit, and maintain, digital content and publications necessary to ensure technical support of Group products
- Liaise with other Group sites, external suppliers, and customers when necessary
- Implement changes and update digital content and publications for current products, through the Design Support Team change management process
- Ensure that always, in the discharge of responsibilities, the requirements of the Health and Safety at Work Act are met
Salary benchmarks
Our take
Quadient is a global company providing intelligent automation for business communication, smart mailing, shipping, and parcel locker solutions; with a focus on improving the customer experience of ordering and receiving packages. Formerly known as Neopost, the company has grown to support hundreds of thousands of customers worldwide.
Quadient has a record for developing its offerings ahead of changes in the market and has a history of smart acquisitions. In the last couple of decades, the company acquired a series of companies with market-leading technologies – such as customer communication management provider GMC Software, and Parcel Pending, the leader in the US parcel locker market.
The beginning of 2024 saw the acquisition of Frama, a mailing and document management solution bring in 30,000 new customers for Quadient. It has also developed its largest lockers yet, enabling the company to expand service to retailers and distributors delivering extra-large and oversized goods.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
Bagneux, France
Leadership
Geoffrey Godet
(CEO, not founder)Previously served as President & CEO for Flatirons Solutions, CEO for Jouve, and Chairman of the Board for CORENA.
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