OMX Channel and Agent Experience Intern, Chime
$34 - $49 per hour
Mobile banking for the everyday person
Job no longer available
Mobile banking for the everyday person
1001+ employees
Job no longer available
$34 - $49 per hour
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- Diverse Analytical Background: Experience in various analytical roles such as business operations, product operations, product management, program management, business consulting, or finance
- Data Proficiency and Enthusiasm: The ability to harness data for informed decision-making; familiarity with tools like Looker, Tableau, or Microsoft Power BI is a plus. Having a passion for diving deep into data, approaching challenges with a foundational understanding, and tackling complex, open-ended questions
- Excellent XFN Project Collaboration: Previous experience working on substantial projects involving cross-functional teams
- Adaptability and Initiative: Flexibility and a willingness to go the extra mile to execute complex projects or a strong background in process management and continuous improvement. A highly motivated self-starter with a strong desire for personal and professional growth
- Communication Skills: Outstanding communication and presentation skills, coupled with the ability to foster collaboration and teamwork
What the job involves
- This role is structured as a 3 month engagement
- Chime is looking for an MBA intern to join our Channel and Agent Experience team within Chime’s Operations & Member Experience (OMX) function
- You will gain valuable professional experience working to improve the support experience at a cutting edge financial technology company where you'll collaborate with seasoned program managers who own our different channels of customer support (such as voice, live chat, and chatbot) and support agent tools
- Advocate for Our Members and Support Agents: You'll be a voice for our members and support agents, providing valuable insights and recommendations to our internal teams
- Leverage Data-Driven Insights: Utilize data analytics to pinpoint areas of friction in the member and support agent experience, define problem statements, and take ownership of key team projects
- Collaborate Across Various XFN Teams: Work closely with cross-functional teams to identify and execute opportunities for enhancing operations, making a significant impact on the channel and support agent experience
- Champion Improvements: Be a driving force behind process, policy, and product improvements, with a focus on elevating the quality of our most critical member issues
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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