Senior Manager of Product Management, Expedia Group
Online travel shopping company
Open for applications
Online travel shopping company
1001+ employees
Open for applications
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- The ideal candidate has a strong background in data strategy, product management, and a deep understanding of data product development
- Multiple years of experience in Product Management, with 3 or more years working in Senior or Lead positions within Analytics - (bonus if you have a background developing successful analytics products)
- You consider yourself an empathetic leader and have experience managing Product Managers and you really enjoy that part of the job
- Leading the product management of complex technology products and a clear understanding of managing domain boundaries across a large organization
- Experience building-out new products and platforms in coordination with data science, engineering, analysts and business teams
- Background in analytics/insight with experience enabling data consumers & decision makers desirable
- Understanding of trends and opportunities in the AI space and experience leveraging AI in your products
- Understanding of Natural Language Processing (NLP) and building Large Language Models (LLMs)
- Leveraging the OKR framework to deliver user & business outcomes
- A methodical/analytical approach and great problem-solving skills
- Attitude and the aptitude to learn new a product area/domain quickly
- Strong decision making and prioritization skills, guided by data, especially when multiple trade-offs are involved and fast-paced decisions are required
- Empathy and good listening skills to understand the needs/ pain points of your customers/ stakeholders
- Strong communicator with the ability to lead presentations/workshops with a variety of stakeholders to achieve a desired outcome
What the job involves
- As a Senior Manager - Product Management you will lead a team responsible for the strategy and management of data products used to drive data-informed decision-making across the organization and enhancing the overall customer experience by ensuring we capture, analyze, and act upon the voice of the customer
- You will collaborate with cross-functional teams across product, engineering, data science, UX, and business units to design and deliver scalable data products that provide actionable insights
- Your products will enable 1000s of users to understand the data powering Expedia Group and uncover new insights: improving the speed and quality of decision-making throughout EG
- Lead and develop a team of Product Managers and Operations Analysts with a focus on empowering the team, aiming for continuous development of existing skills
- Ownership of a wide analytics and customer feedback products portfolio, involving multiple internal stakeholders to drive the strategy and execution for each product
- Formulate the vision, strategy and roadmap (direction, outcomes, product mix, new features, retirement of old products), and work with others in aligning the strategic priorities, dependencies and roadmap across the product portfolio; representing this to senior leadership stakeholders across EG
- Plan and co-ordinate significant product development efforts following agile best practices
- Communicate user needs and business outcomes to the engineering teams and support breaking down complex work
- Drive initiatives to integrate customer feedback data into broader business systems
- Deeply understand your user personas, stakeholders and Expedia Group's strategy
- Accountable for the impact of the product and work towards achieving measurable outcomes using OKRs
- Lead continuous discovery for new and existing products/features, collaborating with engineering teams to experiment and validate hypotheses
- Provide leadership and direction to cross-functional team(s) on priorities and opportunities
- Provide support and coaching across the product community and contribute to continuous improvement of product management practices
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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